Overcoming warranty and service obstacles with Warranty Decision Intelligence

Warranty, aftersales, and service leaders know the pressure all too well. Data lives in silos, making it hard to see the full picture. Decisions about claims or recalls are often slow, inconsistent, and costly. Dealers and customers expect fast, connected, transparent service, yet many teams are still reactive rather than proactive.

Solving warranty pain points with Decision Intelligence

Manual claim reviews are slow, inconsistent, and costly. Incorrect cause of failure and misrepresentation slip through, recurring part failures go unnoticed, and dealers and customers wait too long for answers. Warranty Decision Intelligence changes that by bringing together a suite of AI workers: Agents, Analysts, and Advisors that augment and automate claims processing.

Because Warranty Decision Intelligence connects seamlessly with existing systems, these AI workers collaborate across claims, repair histories, and customer records, bringing speed and accuracy to every step.

• Agents automate the repetitive tasks that drain time. The Claim Score Agent, for example, evaluates each claim with a weighted model, fast-tracking low-risk claims and flagging higher-risk ones for further review.
• Analysts spot risks before they escalate. The Failure Analyst connects repair histories, inspection reports, and TSBs to catch signals emerging prior to the need for campaigns or recalls.
• Advisors provide instant, reliable answers. A self-service Advisor can tell a contact center agent or customer whether a part is still covered or give them information on a claim.

Together, these capabilities help reduce costs, accelerate claims resolution, and deliver a smoother experience for dealers, customers, and internal teams alike.

Join the discussion at the MAPconnected 2025 summit

Running from October 20 to 22 in Detroit, Michigan, the MAPconnected Vehicle Service & Warranty Lifecycle Summit is built around the theme Analytics, Data, and Service: Fueling a Smarter Customer-First World.

Over two days, leaders from OEMs, suppliers, dealers, and service organizations will focus on advancing warranty and aftercare services through data, analytics, AI, and operational excellence.

It’s a chance to hear directly from practitioners shaping the next wave of AI adoption in warranty and aftersales, and to leave with practical ideas you can take back to your own organization.

We’re proud to be a sponsor of this year’s summit. You’ll find us on the floor giving live demos and discussing real, deployed AI use cases. We’ll also be helping lead the AI Service Warranty Lifecycle Management Think Tank and hosting a VIP dinner, both focused on how AI is being used today to improve warranty outcomes.

Don’t miss the chance to meet our warranty and AI industry leaders, who will help you cut through the hype, spotlighting the high-impact use cases that can help future-proof your warranty operations:

• Ashok Kartham, Founder and CEO at Circuitry.ai
• Ted Danner, Sr. Director, Automotive Warranty & Service Contract AI Solutions at Circuitry.ai

Join us in Detroit

Visit us at MAPconnected Vehicle Service & Warranty Lifecycle Summit to see Warranty Decision Intelligence features firsthand, from automated claim scoring to predictive failure analysis and real-time warranty guidance.

Whether you’re new to AI or already exploring your options, this is the perfect opportunity to see what’s possible and take the next step. You can also book time with our team during the event to dive deeper into your specific challenges and explore tailored solutions.