Warranty Decision Intelligence

Optimize Warranty Outcomes with AI-Driven Decision Intelligence 

Despite advancements in modern warranty management systems, businesses still struggle with high costs, lengthy cycle times, and manual tasks.

Circuitry.ai Warranty Decision Intelligence offers a comprehensive solution by augmenting existing systems with AI-powered decision-making, enabling manufacturers to automate processes, reduce costs, improve product quality, and deliver a superior customer experience. 

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Circuitry.ai Warranty Decision Intelligence 

 Warranty departments don’t have enough experienced staff to process claims, analyze data, and deliver timely service to dealers. Companies can lighten the workload by adding AI to their warranty systems to act as virtual aides, allowing their teams to focus on higher-value tasks.

Circuitry.ai Warranty Aides, including AI Advisors, AI Analysts, and AI Agents, infuse intelligence to the entire warranty lifecycle to increase quality, consistency, and velocity of warranty decisions. By interacting with these AI Aides through natural language, you can get insights, instructions, and support, helping you optimize your warranty operations.

Circuitry.ai intelligent warranty aides

Warranty AI Advisors

Warranty AI Advisors have comprehensive knowledge of warranty lifecycles and transactions. 

  • Conversational Interface: Engage with AI Advisors through a simple interface and get precise, contextual answers. 
  • Self-Service: Deflect support calls by using AI Advisors to handle most inquiries and requests, reducing the load on support teams. 

Warranty AI Analysts

Warranty AI Analysts use advanced AI models to offer descriptive, diagnostic, predictive, and prescriptive analytics.

  • Data-Driven Insights: Create repair profiles based on historical data, detect fraudulent claims, and identify trends to optimize warranty performance. 
  • Early Detection: Get early warnings for emerging issues to reduce detection-to-correction cycle time. 

Warranty AI Agents

Warranty AI Agents automate various warranty processes, enhancing efficiency across the board.

  • Process Automation: Integrate with other systems to automate claims processing, returns, and supplier recovery tasks. 
  • Multi-Step Execution: Plan and execute complex, multi-step processes, freeing up resources and improving decision accuracy. 

Augment your warranty systems and process
with Circuitry.ai Warranty Decision Intelligence

Transform Warranty Management Current Warranty Systems Circuitry.ai AI-Driven Decision Intelligence
Value Digitize and streamline warranty process ➡️ Intelligent automation, quality decisions
ROI Reduce administration Costs ➡️ Reduce warranty  costs, improve profitability
User Interface Forms (registration, claims, inspections) ➡️ Conversational AI, multi-modal
(prompts, voice, vision) 
Business Logic Business rules and programs ➡️ Data-driven decision agents learning/improving
Analytics Business intelligence, reports ➡️ Diagnostic, predictive and prescriptive analytics
Changes Dependent on technical and IT skills  ➡️ Business user instructions in natural language to orchestrate AI advisors. Learns from data.

 

Warranty Decision Intelligence Benefits for All Stakeholders

Circuitry.ai Warranty Decision Intelligence enhances productivity, efficiency, and quality for OEMs, distributors, dealers, suppliers, and customers. 

OEMs

OEMs face rising warranty costs, inefficient manual processes, and long correction cycles that delay product improvements. Limited skilled staff and resources make it harder to keep up with growing demands. 

With Warranty Aides, OEMs will:  

  • Boost team performance with instant answers to warranty processes, product questions, and more. 

  • Process claims faster and more accurately with automation. 

  • Detect emerging issues earlier with predictive analytics.
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Warranty-dealers

Dealers

Dealers face slow manual processes, unexpected chargebacks, and long waits for claims payments. Limited product knowledge makes it even harder to deliver timely and accurate service. 

With Warranty Aides dealers will: 

  • Enhance the productivity of service and warranty teams 
  • Improve the cash flow and reduce rejected claims
  • Increased customer satisfaction and service contract sales 

Parts Suppliers

For parts suppliers, rising costs, poor data quality, and complicated claims processes create constant challenges. With more No Trouble Found claims and pressure from OEMs to fix quality issues, it’s tough to stay ahead of warranty needs. 

With Warranty Aides, suppliers will:  

  • Improve warranty and quality team productivity by automating tasks with AI agents. 
  • Make consistent decisions on warranty and recovery claims with warranty AI advisors 
  • Lower cost of poor quality and reduce recalls with predictive and prescriptive analytics
Auto EV Parts
warranty-customer

Customer Self-Service

Customers trying to self-serve often struggle to understand their warranty or product recalls. Long wait times for repair and limited guidance on product use, make it even harder to get the most out of their products.

With Warranty Aides, customers will:  

  • Get 24/7 support on registration, warranty, recalls, and service in a simple, conversational interface
  • See more value from product usage and maintenance assistance with help from Warranty AI advisors
  • Get increased product uptime and overall satisfaction with AI-driven troubleshooting and guidance

Optimizing the Service and Warranty Lifecycle 

Icon-1-Color (1)Optimal Outcomes

Reduce warranty costs, improve product quality, and enhance customer
experience.

Icon-2-ColorEfficiency at Scale

Boost the efficiency and productivity of your warranty teams with intelligent automation.

Icon-3-ColorQuality Decisions

Improve the quality, consistency, and velocity of decisions throughout the warranty lifecycle.

Icon-4-ColorProfitable Growth

Grow profitability through reduced warranty costs, increased service contract sales, and customer retention.

Do more with service process optimization

Reduce unnecessary warranty costs with AI-powered Advisors supporting product operations, maintenance, and repairs.

  • Guidance and Assistance: Give customers and service teams access to product usage guidance, maintenance instructions, and warranty eligibility details, replacing traditional user manuals.

  • Service Technician Support: Provide repair procedures, diagnostics, and parts recommendations to reduce repair costs and prevent repeat failures. 

Warranty process enhancement

  • Dynamic Decision Making: Move beyond static workflows with real-time, data-driven decisions and reduce reliance on IT for program modifications. 
  • AI-Powered Automation: AI Agents can review free-form text comments, analyze attachments, and validate claims, increasing adjudication speed and accuracy. 

Product quality improvement

Reduce detection-to-correction cycle time with actionable insights from AI Analysts, enabling better identification of failures and root causes. 

  • Enhanced Analysis: Analyze data from IoT and telematics to identify issues and drive corrective actions. 
  • Supplier Performance: Improve supplier quality by generating alerts and reducing No Fault Found (NFF) claims. 
FAQ

Warranty Decision Intelligence FAQs

What data is used to train Circuitry.ai models?

Circuitry.ai AI models are trained on your product catalogs, service knowledge, install base, and product lifecycle transactions (registrations, claims, returns, work orders, service contracts) to provide decision intelligence during the warranty and service lifecycle.  

We only use your company’s data to train our AI models, which are kept private, never shared with external parties, and used exclusively for your solution. The data you choose for training will depend on which areas of the warranty process and decisions you want to improve with AI. 

Who owns the data used for AI training? How is it secured?

You own your warranty data and other data used for AI training. Circuitry.ai keeps each client’s data secure and segregated and does not share it with any other party. Only the AI models used by your company are trained on your data.

How do Warranty Aides work with the existing warranty system?

Circuitry.ai Warranty Aides augment and integrate with existing warranty systems. Warranty Aides provide additional AI capabilities to guide warranty teams, increase automation, and perform advanced analytics.  

  • Warranty AIdvisor is available as a browser extension that works alongside online claims systems.  
  • Warranty AInalysts use the data from your existing warranty system to identify emerging quality issues, create repair profiles used for new claim validations, and improve warranty performance with actionable insights. 
  • Warranty AIgents integrate with your existing warranty system to automate tasks such as claim adjudication decisions, analysis of text and pictures, identify excess labor or parts, and automate processes involving 3rd party applications.   

Your current warranty system and Warranty Aides work together to optimize warranty outcomes for your business.   

How long does it take to implement Warranty Aides?

You can deploy Warranty AIdvisors, AIgents, and AInalysts incrementally based on priority, data availability, and expected value for your company. The implementation timeline depends on the scope and integration required. Circuitry.ai is focused on faster time to value by providing an Enterprise AI as a Service (AIaaS) model with configurations.

How does Circuitry.ai differentiate from other AI vendors?

Circuitry.ai specializes in Warranty and Service AI solutions for the manufacturing industry. Our team brings decades of experience in delivering service and warranty lifecycle systems to global manufacturers. 

Circuitry.ai has built unique data models to train AI on comprehensive product data, including install base, lifecycle transactions, service knowledge base, parts catalogs, and much more. This differentiates our AI models, allowing them to leverage product intelligence to support various warranty and service use cases.  

Circuitry.ai’s decision intelligence platform enables you to improve the quality, consistency, and velocity of your decisions throughout the entire warranty lifecycle.   

Circuitry.ai delivers the most cost-effective subscription model to deliver superior value, faster time to value, and ROI within months. 

What is the pricing model?

Circuitry.ai provides tiered subscriptions based on the volume of claims and usage of various Warranty Aides. You can start with a free four-week Proof of Value (POV) program. Please contact us to get additional pricing information.  

Why use Circuitry.ai instead of adding AI capabilities to our current warranty system?

Traditional warranty systems are built on completely different technology stacks and focused on capturing data and workflow management. Circuitry.ai solutions are built on cutting-edge AI platforms, and models to deliver unique value.  

AI-powered decisions require consolidated product lifecycle data and not just what is available in warranty transactions. This deeper product knowledge and expertise provides superior value while AI in current warranty systems can further enhance existing process flows.  

Why should we consider using Circuitry.ai instead of building by our own AI?

Building AI applications takes teams with a diverse range of AI skills, huge upfront and time to develop and maintain. Circuitry.ai lowers your cost, risk, and time to value by providing specialized and ready-to-use Enterprise AI as a Service applications. Circuitry.ai uses cutting-edge AI technologies and will continue to upgrade as part of your subscription. If you’d like to learn more check out our blog post on Build vs Buy for AI applications. 

Realize Faster ROI with Circuitry.ai 

Circuitry.ai combines decades of warranty industry expertise with state-of-the-art AI to provide enterprise-level AI-as-a-Service, available on a subscription basis. You can quickly deploy Circuitry.ai’s AI-powered Warranty Aides and achieve ROI within months.

Try Circuitry.ai Warranty Aides with our Proof of Value program. We're offering a free, four-week trial to experience the benefits for yourself.

GET STARTED WITH A PROOF OF VALUE TODAY
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