Reshaping Warranty in the Age of Intelligent Service Podcast

Warranty and service contract processes have always carried a reputation for complexity, hidden costs, and frustration, whether for OEMs, dealers, or frontline teams. Traditional systems stacked with thousands of business rules are difficult to maintain, slow to adapt, and rarely deliver the customer experience leaders expect.

That’s why more manufacturers are shifting toward AI-driven warranty intelligence as a way to rethink how warranty drives value across the service ecosystem.

We’re excited to share that Josh Russell, Vice President of Products at Circuitry.ai, will be joining Gerardo Pelayo, Ph.D., Vice President of Research & Advisory at Service Council, on the inService™ Podcast Live September 4 at 12 pm EST. The episode will be streamed live on LinkedIn and will later be available on all major podcast platforms.

What to Expect

Josh will bring his 20+ years of engineering expertise and product leadership to a conversation about AI’s role in warranty decision-making and service lifecycle transformation.

The discussion will explore:

• Why AI changes the core question from “How does this affect my business rules?” to “How does this reshape my service strategy?”
• Integrating AI into existing processes so OEMs, dealers, and technicians see value without massive migrations or disruptions.
• AI’s impact on frontline teams and customers, from reducing re-entry of repair data to transforming weeks-long claim approvals into minutes.

Why tune in

Warranty has always been seen as a cost center bogged down by rules and rework. With AI-driven Decision Intelligence, manufacturers can turn it into a growth lever. Faster, more accurate adjudication improves dealer trust, customer satisfaction, and OEM financial control.

Don’t Miss It

Join the conversation live on September 4th and hear how Circuitry.ai and Service Council see the next chapter of service and warranty evolving. Be sure to catch the Service Council podcast livestream on LinkedIn.