Better Service Decisions.
Better Service Outcomes.

Circuitry.ai is a purpose-built Service Decision Intelligence platform for complex service operations. It turns service knowledge and operational data into trusted answers, decisions, and actions across service, parts, warranty, support, and service contracts. Each decision is connected to its outcome, helping organizations improve equipment uptime, productivity, cost, service margins, and customer experience. Explore Service Decision Intelligence 

Circuitry.ai is designed for manufacturers, OEMs, service organizations, warranty and service contract providers, TPAs, and dealer, distributor, or service networks that support complex equipment. It is especially valuable for service, warranty, parts, support, and operations leaders managing high decision volumes, fragmented knowledge, workforce capacity gaps, performance variation, or margin pressure.

Circuitry.ai is purpose-built for the decisions that drive complex service operations. Unlike general-purpose AI, chatbots, workflow tools, or AI embedded in one service application, Circuitry.ai provides a common decision layer across service, parts, warranty, support, and service contracts.

Our differentiation is built on:

• Domain Depth: Service-specific knowledge, data relationships, decision models, and ready-to-deploy AI Workers provide the context required for accurate decisions. When grounded in the required customer knowledge and service data, Circuitry.ai can achieve greater than 95% decision accuracy.
• Accuracy and Autonomy: Decisions are grounded in evidence, evaluated for confidence, and governed by customer-defined thresholds, limits, and approval rules. As accuracy and trust increase, customers can safely increase autonomy.
• ROI and Value: Circuitry.ai accelerates time to value with a proven platform, established decision models, and ready-to-deploy AI Workers. Every decision is measured against service outcomes such as first-time fix rates, equipment uptime, resolution time, productivity, warranty cost, and service margins.

Circuitry.ai also creates a compounding improvement cycle. Each decision captures its context, evidence, recommendation, feedback, human override, and outcome. This information improves future decisions, increases accuracy, identifies where greater autonomy is appropriate, and generates more value over time.

Explore the Circuitry.ai difference. 

Customers can start with a focused decision and use historical or representative data to establish a baseline, test AI-assisted performance, and quantify the opportunity before scaling. Circuitry.ai measures productivity, service outcomes, and efficiency for the decisions it supports.

Focused deployments are designed to demonstrate value within 90 days, depending on data readiness, integration scope, and governance requirements.

Service Decision Unit pricing aligns cost with decision volume rather than user count. 

Circuitry.ai uses Service Decision Unit pricing, which aligns cost with the volume and type of service decisions supported or automated such as claims, support cases, or repair orders, rather than user seats or AI processing minutes.

The subscription includes the selected AI Workers, Decision Intelligence platform, hosting, maintenance, and standard support.

Implementation, integrations, and premium services are scoped to each customer’s requirements.

This model allows organizations to start with a focused use case, prove value, and scale investment as decision volume and automation increase.

Learn more about Circuitry.ai pricing or contact our Sales team for an assessment and customized proposal. 

Service Decision Intelligence is the intelligence layer that helps an organization determine the best action for each service event. It combines service-domain knowledge, operational data, business rules, decision models, AI, and outcome feedback to recommend, score, govern, and automate decisions across the service lifecycle. It works across existing systems rather than being limited to one application or channel. Learn how Service Decision Intelligence works 

Service AI Workers are purpose-built Advisors, Analysts, and Agents. Advisors deliver answers, guidance, and next-best actions. Analysts predict, score, monitor, and identify improvement opportunities. Agents execute approved actions and workflows across systems. Together, they augment service teams and automate defined work while operating within customer policies and controls.

Explore Service AI Workers

 Autonomous Service Journeys connect Service AI Workers, people, data, and enterprise systems from request through resolution. A journey can receive a service event, assemble context, make or route decisions, execute approved actions, communicate status, and learn from the result. Customers choose which steps are assisted, reviewed by people, or automated.

Explore Autonomous Service Journeys 

Each customer's data is segregated and used for training only customer-specific models. The customer's data is secure, private, and not shared, aggregated, or used for any other purpose than the customer-authorized applications. Whenever feasible, data is accessed from the current source and not replicated except for preparation for training AI models and performing the required inferences.

Circuitry.ai applies enterprise security, access controls, traceability, and AI governance across the platform and its AI Workers. Circuitry.ai maintains SOC 2 Type II assurance and ISO/IEC 27001:2022 certification. Review the Circuitry.ai Trust Center 

Circuitry.ai grounds decisions in approved knowledge, service history, operational data, evidence, policies, and decision criteria. Service Decision Intelligence validates required inputs, identifies missing or conflicting information, evaluate sconfidence, and shows the basis for a recommendation. Decisions, evidence, actions, human overrides, and outcomes are recorded so customers can review performance, improve models, and maintain an audit trail.