AI-driven Service Decision Intelligence Platform for Discrete Manufacturers and OEMs
The right fix, the right part, the right warranty decision.
Service and operations leaders, cut unplanned downtime, control parts warranty costs, and maintain equipment uptime—powered by Circuitry.ai’s AI-driven Decision Intelligence Platform.
"We've seen a quick time to value with Circuitry.ai's robust platform. We were experiencing 12% unplanned downtime and their platform was able to help boost that by nearly 32%. First-time fix rates improved, and the all in one platform is allowing us to cut down on repeat truck rolls since our techs have the right part and answers at their disposal."
- Service Director, Industrial Manufacturer
"We've tried few AI solutions with minimal success and results. We were pleased at how quickly Service AIdvisor learned our knowledge and gave accurate answers after the first try. With other vendors it took 2-3 tries and the answers were still inaccurate. Ashok and his team have a great AI solution and we’re expanding to parts and warranty advisors."
- Service Manager, Global Industrial Equipment Manufacturer
Reimagine Service, Parts & Warranty Excellence—All on One Intelligent Platform
Circuitry.ai empowers every service, parts, and warranty team to deliver standout customer experiences while arming leaders with real-time, AI-driven insights at every turn of the service lifecycle journey. It's purpose-built to help manufacturers and service organizations perform at their best.
Achieve these outcomes with Service Decision Intelligence powered by AI
35% boost in productivity
Eliminate manual searching and
let your teams focus on
solving problems.
45% faster handling time
Resolve customer issues faster by empowering your service teams with the right answer instantly.
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10-20% higher uptime
Minimize downtime with
precise diagnostics and repair recommendations.
Service AIdvisor: The right fix. Every time.
AI-powered service resolution
Service AIdvisor is designed to deliver accurate and relevant answers with ai service resolution through the entire service lifecycle. AI is trained using your comprehensive service knowledge base. It's not a path, but a true AI-powered SME in your pocket.
Your service technicians can talk to Service AIdvisor just like they would an expert co-worker and get the right answers right away.
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Parts AIdvisor: The right part. The right time.
AI-powered parts recommendations
Parts AIdvisor, powered by our Decision Intelligence Platform, addresses delays or errors in parts selection by empowering service technicians with accurate AI parts recommendations.
Warranty Decision Intelligence: The right decision. Every turn.
AI-powered warranty decisions
Warranty decision intelligence augments your existing warranty management software without requiring a rip and replace.
AI warranty workers plug into your current system to automate processes, reduce costs, improve product quality, and enhance the customer experience.
Calculate your potential savings using AI to improve your service, parts, and warranty processes
When you equip your teams with AI-powered decisions and answers, they can focus on resolving issues faster and delivering a more personalized customer experience.
Our AI seamlessly integrates with your current systems with no overhaul to your infrastructure
Everything You Need to Know
Why choose Circuitry.ai?
Purpose-built for manufacturers, Circuitry.ai delivers critical service decision intelligence by leveraging advanced AI models trained on complex product, service, parts, and warranty data.
Circuitry.ai empowers manufacturers with autonomous AI workers that transform product lifecycle data into accurate and consistent decisions, driving exceptional service outcomes and maximizing value throughout the service journey.
Our autonomous decision-making AI workers consistently drive superior service outcomes for manufacturers by combining accurate insights from product lifecycle data with cutting-edge decision intelligence models, enabling an autonomous service lifecycle journey and maximizing the value of the products for customers.
How does Circuitry.ai add value to the service lifecycle?
Layering Circuitry.ai's Service AIdvisor into your service lifecycle management (SLM) strategy can be highly beneficial, especially if your organization deals with complex products and aims to enhance service efficiency, consistency, and customer satisfaction.
Why Service AIdvisor Adds Value to SLM
Service AIdvisor is an AI-powered platform designed to transform traditional service operations by providing:
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Instant, Accurate Support: It delivers real-time, context-specific answers to service inquiries by integrating data from manuals, diagnostics, and expert knowledge, thereby reducing the time spent searching for information.
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Guided Troubleshooting: The system offers step-by-step diagnostic assistance, enhancing first-time fix rates and minimizing equipment downtime.
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Broad Accessibility: Service AIdvisor supports various stakeholders—including field technicians, contact center agents, dealers, and customers—through a conversational interface available across multiple channels and languages.
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Seamless Integration: It integrates smoothly with existing CRM and field service management (FSM) systems via OpenAPI-compliant RESTful APIs, facilitating easy adoption without overhauling current workflows.
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Continuous Learning: The platform evolves by incorporating user feedback and expert insights, ensuring that the knowledge base remains current and reliable.
Can we integrate with our CRM and FSM applications?
Yes, there's no rip and replace or additional capital investments.
Circuitry.ai's Decision Intelligence layers seamlessly with existing CRM, business, and FSM applications, supporting current workflows for various stakeholders in the service value chain.
Circuitry.ai's Pal, a conversational AI chatbot, interacts across any channel and can be easily embedded and accessed from web or mobile applications.
Additionally, our AI offerings are available as a browser extension that works alongside any CRM application, allowing it to use field values in CRM screens directly, eliminating the need for redundant data entry.
Circuitry.ai also offers Open API-compliant RESTful APIs, enhancing efficiency, reliability, and ease of integration with CRM, FSM, or other enterprise applications.
How do we ensure your data security and privacy?
Each customer's data is segregated and used for training only customer-specific models. The customer's data is secure, private, and not shared, aggregated, or used for any other purpose than the customer-authorized applications. Whenever feasible, data is accessed from the current source and not replicated except for preparation for training AI models and performing the required inferences.
Field service & operations leaders, schedule your live walk-through
In just 30 minutes, we'll discuss your current workflow and come up with 2-3 outcome improvements that we can eliminate.