Join Circuitry.ai at Field Service Medical

We’re proud to be a sponsor and presenter at Field Service Medical 2026, the premier event for service, support, and customer experience leaders in the medical device industry. Join us to explore how AI-powered decision intelligence transforms field service, parts, and warranty outcomes. 

Our sessions 

Right Answers, Right Now: AI-Guided Decision Intelligence for Complex Device Support  

February 23, 2026, 10:10 AM 

Support teams for complex medical devices face pressure to resolve issues faster while maintaining accuracy, consistency, and compliance. In this session, Ashok Kartham, CEO of Circuitry.ai, is joined by Brent Lloyd, VP, Service and Technology Operations at Noah Medical, to discuss how AI-driven Service Decision Intelligence gives support teams immediate access to accurate, compliant answers within their existing workflows, including CRMs like Salesforce, so they can reduce friction and accelerate resolution times.  

Using real-world examples from medical devices and other complex equipment industries, attendees will learn how AI-guided decisions improve first-time fix rates, reduce mean time to repair, and lower cost-to-serve, without requiring teams to change how they work.  

What you’ll learn:  

• What Service Decision Intelligence is and how it differs from traditional CRM, knowledge, and analytics tools  

•  How AI can guide in-the-moment service decisions across service teams and support agents.  

•  Real-world examples showing ROI in 60–90 days  

• Practical steps to start AI-guided support journeys across support agents and service teams. 

AI Labs: Proof of Concept Meetings 

February 25, 2026, 10:45 am and 12:45 pm  

After seeing how AI-guided Service Decision Intelligence works in real-world medical device environments, meet one-on-one with Circuitry.ai’s AI experts in an AI Advisory session.  

These sessions give service leaders the opportunity to ask detailed questions and explore how AI can be applied to transform technical support and field service boosting productivity, improving service outcomes, and reducing cost-to-serve in regulated medical device environments. 

Roundtable: Stop the Bleeding: Reclaim the 50% of Service Margin Lost to Waste

February 25, 2026, 11:30 pm

Join this interactive roundtable focused on identifying and reducing the operational waste that erodes service margins. You’ll walk through a simple self-diagnostic, compare your results to industry benchmarks, and discuss practical ways medical device service teams are reducing waste and improving first-time fix rates without adding headcount.

Led by Josh Russell, VP of Products, Circuitry.ai, and Eduardo Bonefont, Strategic Advisor, Predictive Alerts.