Field Service Next West 2026
April 7 - 9, 2026 Hilton Bayfront, San Diego, CA
Join Circuitry.ai at Field Service Next West
We’re proud to be a sponsor and presenter at Field Service Next West 2026, the premier event for service, support, and customer experience leaders. Learn how our AI service workers augment your service operations to deliver business outcomes for your medical devices and equipment.
Our sessions
AI Advisory Lab: Optimizing Service KPIs with Field Decision Intelligence
April 8, 2026, 11:50 am
Field service teams face mounting pressure to fix issues faster, reduce repeat visits, and control costs amid growing asset complexity and workforce constraints. This case study examines how service organizations are moving beyond static dashboards to enable real-time, AI-guided decisions across the service lifecycle. Using examples from industrial equipment, HVAC, automotive, and medical devices, attendees will learn how AI-supported decision frameworks help technicians, dispatchers, and service leaders consistently make the right decision in the field. The session highlights measurable outcomes, including improved first-time fix rates, reduced mean time to repair, and lower cost-to-serve, along with practical takeaways for service leaders focused on operational performance.
What you’ll learn:
- What Field Decision Intelligence is and how it differs from traditional FSM, analytics, and knowledge tools
- How AI can guide in-the-moment service decisions across call center, field, and parts operations
- Real-world case studies demonstrating ROI in 60–90 days
- Practical steps to start your journey toward Autonomous Service Journeys with AI Advisors, Analysts, and Agents
AI Advisory Lab: Personalized Discussions
April 9, 2026, 10:35 am
After seeing how AI-guided Service Decision Intelligence works in field service environments, meet one-on-one with Circuitry.ai’s AI experts at Station 4.
Bring your AI questions or challenges you’re facing, whether that’s service efficiency, decision-making at scale, or where AI fits into your broader service strategy. These sessions give you the opportunity to ask detailed questions and explore how AI can be applied to transform technical support and field service, boosting productivity, improving service outcomes, and reducing cost-to-serve.
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Schedule time with us
Whether you want a quick demo at the booth or a deeper conversation about your AI strategy, let’s connect.