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AI Field Service

Enable service technicians to
improve productivity and
 optimize product uptime

Service AIdvisor is built for service and provides relevant answers to questions and supports field service teams with on-site diagnostics and decision support, boosting productivity, accelerating onboarding, and increasing first-time fix rates.

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See how field service technicians can enable AI in field service

Field service technicians spend hours looking for the right information within the current service knowledge applications. Ever wish you had a single source of truth for every service detail? Imagine being able to chat with an AI that knows every work order, part replacement, and service call. That's not just a dream—it's a game-changer for your workforce and your bottom line.

Your always available advisor is like having a 40-year service veteran in your pocket. Technicians to get fast and reliable answers using a simple conversational experience.

SERVICE AIDVISOR DATASHEET

 

 
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Help on any channel, in any language, and hands-free

Leverage the power of artificial intelligence (AI) in field service to improve customer experiences, increase productivity, and add intelligence to service operations.

Your technicians can get fast and reliable answers using a simple conversational AI experience. Accessible 24/7. With Service AIdvisor's hands-free voice options and support for multiple languages, your team saves time and stays productive and connected, no matter where the job takes them.  

Service AIdvisor is available wherever your technicians are. Empower your technicians to resolve issues faster with AI-powered service resolution and put vital service information at their fingertips


 

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Mobile apps
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Augment your field service workforce with AI

Service AIdvisor augments your current Field Service Management (FSM), CRM, or Repair Order applications. Service AIdvisor improves productivity of your whole field service operations team or field service organization. No need to overhaul your systems. The results?

Higher customer satisfaction and first-time fix rates.

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Pre-visit work
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Answers to questions on service procedures

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Accurate parts recommendations
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Debriefing after work order is completed

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Continuously improve the accuracy of answers with experts in the loop

Service AIdvisor captures user feedback and expert input in real time to improve its knowledge base and provide better answers using the collective knowledge of the entire field service company and team. Your technicians get real time insights and answers.

By leveraging the collective knowledge of the entire field service team, from seasoned veterans to recent hires, Service AIdvisor becomes a powerful resource.

Give field technicians the power to solve problems faster by providing instant access to solutions from manuals, past cases, and expert knowledge.

With Service AIdvisor, AI enables new technicians to operate on an expert level from day one.

Field service AI improves efficiency 

Field service technicians often spend too much time manually searching for answers, which means they can't finish as many jobs.

This AI-powered service resolution improves efficiency by enabling the technicians with the right answers instantly, without digging through files. Eliminating potential issues on the job.

The results?

  • Faster Answers
  • Less Support Calls
  • Improved Service
  • Increased Productivity
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Improve Field Service Productivity and Product Uptime

Field service AI augments worker skills, automates low-value work, and optimizes tasks to enhance efficiency, predict maintenance needs, and improve customer experience.

That's where Service AIdvisor comes in. Transform your static service manuals, and service-related content into an AI-powered field service technician. Service AIdvisor integrates with your current field service management solutions and provides AI assisted resolutions for your service teams.

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