Field Service

Enable service technicians to improve productivity and optimize product uptime

Field service technicians spend hours looking for the right information within the current service knowledge applications. Save them time with our AI-powered Service AIdvisor. Service AIdvisor provides relevant answers to questions and supports technicians with on-site diagnostics and decision support, boosting productivity, accelerating onboarding, and increasing first-time fix rates.

With Service AIdvisor, service organizations can transform how they plan, empower, and execute service to deliver an elevated customer experience.

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SERVICE USE CASES

Use cases enabled by Service AIdvisor 

Field Service

Service AIdvisor for Field Service Technicians

Your technicians can get fast and reliable answers using a simple conversational experience.

Service AIdvisor for Field Service Technicians

Your technicians can get fast and reliable answers using a simple conversational experience.

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Help on any channel, in any language, and hands-free

Your technicians can get fast and reliable answers using a simple conversational experience. Accessible 24/7 on web browsers, mobile apps, SMS, or WhatsApp, Service AIdvisor is available wherever your technicians are.

With Service AIdvisor's hands-free voice options and support for multiple languages, your team can stay productive and connected, no matter where the job takes them.  

Augment field service workforce with our Gen AI-powered Service AIdvisor

Service AIdvisor augments your current Field Service Management (FSM) or Repair Order applications. Service AIdvisor improves field service productivity by providing:

  • Pre-visit work instructions
  • Answers to questions on service procedures
  • Help with debriefing after the work order is completed
  • Parts recommendations to complete the service job

Continuously improve the accuracy of answers with experts in the loop

Service AIdvisor captures user feedback and expert input to improve its knowledge base and provide better answers using the collective knowledge of the entire workforce. With Service AIdvisor, new technicians can now operate on an expert level from day one.

Improve Field Service Productivity and Product Uptime

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