AI SERVICE ADVISOR

Become a service expert instantly

Service AIdvisor transforms your static service manuals, and service-related content into an AI-powered intelligent Advisor for your service teams. We can start loading your data and get your Advisor launched!

We are offering an early adopter program so you can see the product in action with a Proof of Value (POV). 

Request to be an early adopter today to enjoy the benefits:

  • 30-day free trial
  • 50% discount for first 3 months of subscription after free trial
  • Free onboarding services

Start your POV today!

Start a Free Trial Today!

SERVICE USE CASES

Use Cases enabled by Service AIdvisor 

Field Service

Service AIdvisor for Field Service Technicians

Your technicians can get fast and reliable answers using a simple conversational experience.

Contact Centers

Service AIdvisor for Contact Centers

Boost contact center efficiency and customer satisfaction.

service aidvisor for contact centers

 

Dealers and Service Centers

service-aidvisor-dealer-use-case

Transform dealer and service center effectiveness

Manufacturers depend on independent dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

Dealers and service providers can use Circuitry.ai's conversational interface, PAL, to access a wide range of Advisors offered by OEMs, suppliers, and service information.

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
  • Improve profit margins on service and parts

Customer Self Service

Service AIdvisor for Customer Self Service

Empower customers to improve experience, efficiency, and value.

Service AIdvisor for Customer Self Service

 

Service AIdvisor for Field Service Technicians

Your technicians can get fast and reliable answers using a simple conversational experience.

Service AIdvisor for Contact Centers

Boost contact center efficiency and customer satisfaction.

service aidvisor for contact centers

 

service-aidvisor-dealer-use-case

Transform dealer and service center effectiveness

Manufacturers depend on independent dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

Dealers and service providers can use Circuitry.ai's conversational interface, PAL, to access a wide range of Advisors offered by OEMs, suppliers, and service information.

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
  • Improve profit margins on service and parts

Service AIdvisor for Customer Self Service

Empower customers to improve experience, efficiency, and value.

Service AIdvisor for Customer Self Service

 

Service Advisor is here to meet all your service needs.

service-aidvisor-optimized (1)

 

  • Faster issue resolution
  • Increased first-time fix rates
  • Improved productivity
  • Quicker onboarding for your service workforce
  • Improved product uptime
  • Enhanced customer experience

Reliable

Service AIdvisor is built for specialized knowledge of complex, configurable products using cutting-edge composite AI algorithms and Generative AI to provide accurate and trusted answers. Service AIdvisor continuously learns based on feedback, expert answers, and up-to-date service knowledge and data.

Knowledgeable

Service AIdvisor is trained to provide relevant answers using all your service knowledge, including service manuals, bulletins, operator manuals, training videos, and related content. Service AIdvisor ingests unstructured documents as well as structured data from various sources across your enterprise. Service AIdvisor leverages semantic search to deliver the best answer every time.

Accessible

Your customers, field service workforce, call center agents, technical support teams, and service centers can access Service AIdvisor on any channel, from anywhere, at any time, and in any language. Service AIdvisor augments your applications and workflows to provide seamless access to answers in all service situations.

Enterprise AI

5 Ways AI Increases First-Time Fix Rate

Low first-time fix rates leads to customer dissatisfaction. Learn how AI can boost your first-time fix rate in field service operations.

service-aidvisor-anywhere
FAQs

Here's how Service AIdvisor works

Service AIdvisor offers tailored recommendations by deeply understanding the unique context of each problem. We transform your service data, documentation, and even free text into reliable, personalized insights.

How is Service AIdvisor different from existing knowledge applications?

Service AIdvisor significantly outperforms current knowledge management applications in time to resolve, quality of responses, and user experience.

Service AIdvisor continuously learns from new data and uses advanced algorithms to provide real-time, context-specific responses. 

Unlike traditional knowledge applications that rely on static databases and keyword-based searches, AI-powered advisors can diagnose problems, identify root causes, and suggest solutions.

Service AIdvisor delivers a more interactive and conversational user experience through natural language interactions, offering coherent, context-aware guidance.

Can we integrate Service AIdvisor with our CRM and FSM applications?

Yes, Service AIdvisor seamlessly integrates with existing CRM and FSM applications, supporting current workflows for various stakeholders in the service chain.

Circuitry.ai's Pal, a centralized interface point of access for Advisors, interacts with Service AIdvisor across any channel and can be easily embedded and accessed from web or mobile applications.

Additionally, Service AIdvisor is available as a browser extension that works alongside any CRM application, allowing it to use field values in CRM screens directly, eliminating the need for redundant data entry.

Service AIdvisor also offers Open API-compliant RESTful APIs for easy integrations with CRM, FSM, or other enterprise applications.

How does Service AIdvisor incorporate user feedback and input to improve the answers?

Service AIdvisor incorporates user feedback and input to improve its answers through several mechanisms. Users can rate the quality of answers and provide comments, which are reviewed by experts who can offer more accurate responses based on this feedback. These expert answers are then used to train the AI model.

Service AIdvisor also provides references to the specific knowledge sources it used to generate its answers, allowing users to review these sources for quality and trust verification.

Additionally, Service AIdvisor is regularly updated with the latest data and knowledge, ensuring it provides reliable and up-to-date answers.

This evaluation, validation, and observability framework ensures the accuracy and traceability of responses, minimizing errors and building trust with stakeholders.

How is Service AIdvisor different from other service chatbots and Copilots?

Service AIdvisor was meticulously designed for manufacturers of complex products, making it stand out from other service chatbots and copilots. Unlike generic solutions, Service AIdvisor is trained on product knowledge, service lifecycle data, a detailed product graph, and ontologies. This specialized training ensures it delivers the most accurate and relevant answers, tailored specifically to your industry's unique challenges.

Service AIdvisor also offers an exceptionally user-friendly experience for all stakeholders, seamlessly integrating into your existing applications and workflows. Its robust, scalable, and innovative decision intelligence platform leverages cutting-edge cloud infrastructure, advanced AI algorithms, generative AI frameworks, and sophisticated processing of complex unstructured content. This powerful combination not only guarantees the reliability and precision of its responses but also ensures it can handle the most demanding service environments with ease.

By choosing Service AIdvisor, you're not just adopting another chatbot—you're investing in a solution purpose-built to enhance the efficiency, accuracy, and effectiveness of your service operations, driving superior outcomes for your business.

Harness the power of Gen AI to optimize service delivery

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