Product Discovery and Service Resolution with Decision Intelligence

Optimize outcomes
for manufacturers
with
decisions powered by AI

We help manufacturers of complex, high-value products move beyond ineffective product documentation and chatbots. Our AI-powered advisors use decision intelligence to speed up customer conversions and ensure accurate service resolutions. 

AI and decision intelligence for manufacturers
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35% Productivity Boost

Empower teams with precise answers, guidance, and recommendations based on comprehensive product knowledge.  

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25% Higher Profitability 

Optimize sales, service, and customer outcomes with predictive insights to improve quality, consistency, and speed of high-impact decisions.

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20% Increased Efficiency 

Enhance operational efficiency by automating complex and repetitive decisions across your demand chain. 

Product AIdvisor

AI guided selling and marketing

Enable your teams to sell more with AI-powered selling assistants tailored for high-value, complex products.

Guide your customers to the right product at the right time with custom recommendations. Get first-party data and focus on your customer's needs and behaviors.

Service AIdvisor

AI-powered service resolution

Service AIdvisor is designed to deliver accurate and relevant answers using your comprehensive service knowledge base.

Get the right answers right away with Service AIdvisor and improve your service delivery.

 

Use Cases for Manufacturers

Marketing

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Guided journeys to drive sales

Global competitive pressures are raising customer acquisition costs and squeezing profit margins. Brands face numerous challenges in engaging and converting customers:

With Circuitry.ai's Product AIdvisor, marketers can make product discovery easier, boost customer engagement, support their channel partners, and improve key marketing metrics.

With Product AIdvisor, marketers can:

  • Provide customers guided support through purchasing
  • Recommend products that appeal to customers to increase upsell and cross-sell opportunities
  • Make personalized recommendations to increase conversion rates
  • Improve key marketing metrics, including lead generation, retention rate, and bounce rate

Product Sales Teams

product aidvisor for sales teams

Enable buyer engagement and revenue growth

Complex products and static catalogs can easily overwhelm and confuse buyers. An untrained sales team might lack the product knowledge to sell effectively, and independent dealers often lack consistent support to help customers which leads to customer dissatisfaction.

 

Circuitry.ai’s Product AIdvisor tackles these challenges by providing instant answers to product questions.

 

Product AIdvisor uses personalized recommendations to guide the selling process, ensuring customers find exactly what they need. 

 

  • Engage customer proactively and guide them through sales process
  • Reduce cart abandonment rates with 24/7 support and instant responses
  • Improve sales team productivity with instant access to updated product knowledge
  • Real-time insights to customer preferences, conversations and behavior

Field Service

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Field Service Technicians

Technicians spend hours looking for the right information within the current service knowledge applications.

Service AIdvisor improves field service productivity by providing:

  • Pre-visit work instructions
  • Answers to questions on service procedures
  • Help with debriefing after the work order is completed
  • Parts recommendations to complete the service job

Dealer and Service Centers

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Dealer and Service Centers

Manufacturers rely on dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

 

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs

Contact and Call Centers

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Empower your contact center agents

Contact centers face critical challenges, including long wait times, unresolved issues, and inconsistent service quality.

With Service AIdvisor, contact centers can:

  • Boost resolution rates
  • Offer multilingual support
  • Onboard agents faster

Customer Self-Service

service aidvisor for self-service

Empower your customers to improve their experience

Most customers prefer self-service options over contacting call centers. However, current methods like keyword search, rule-based chatbots, and IVR automation often fall short.

With Service AIdvisor, your customers can:

  • Get instant answers to their questions through a conversation interface
  • Resolve issues with guided troubleshooting steps or product setup

Warranty Management

ai warranty management

Optimize Warranty Outcomes 

Making the wrong warranty decisions can lead to inefficiencies, higher costs, and poor product quality, costing manufacturers billions.  

Circuitry.ai Warranty Aides infuse decision intelligence into your workflows. AI Advisors, Analysts, and Agents assist in handling claims, analyzing data, and providing insights. 

Warranty AI Advisors provide accurate answers and recommendations to all stakeholders during the warranty lifecycle. 

Warranty AI Analysts provide data-driven insights and early warnings for emerging issues. 

Warranty AI Agents automate claims processing, returns, and other multi-step warranty tasks.

OEMs, dealers, suppliers, and customers benefit from faster claims processing, improved product quality, and enhanced productivity. By optimizing how products are serviced, claims are processed, and quality issues are addressed, companies using our platform can boost productivity by 35%, cut warranty costs, and reduce issue resolution times by 20%. 

AdobeStock_493221997

Guided journeys to drive sales

Global competitive pressures are raising customer acquisition costs and squeezing profit margins. Brands face numerous challenges in engaging and converting customers:

With Circuitry.ai's Product AIdvisor, marketers can make product discovery easier, boost customer engagement, support their channel partners, and improve key marketing metrics.

With Product AIdvisor, marketers can:

  • Provide customers guided support through purchasing
  • Recommend products that appeal to customers to increase upsell and cross-sell opportunities
  • Make personalized recommendations to increase conversion rates
  • Improve key marketing metrics, including lead generation, retention rate, and bounce rate
product aidvisor for sales teams

Enable buyer engagement and revenue growth

Complex products and static catalogs can easily overwhelm and confuse buyers. An untrained sales team might lack the product knowledge to sell effectively, and independent dealers often lack consistent support to help customers which leads to customer dissatisfaction.

 

Circuitry.ai’s Product AIdvisor tackles these challenges by providing instant answers to product questions.

 

Product AIdvisor uses personalized recommendations to guide the selling process, ensuring customers find exactly what they need. 

 

  • Engage customer proactively and guide them through sales process
  • Reduce cart abandonment rates with 24/7 support and instant responses
  • Improve sales team productivity with instant access to updated product knowledge
  • Real-time insights to customer preferences, conversations and behavior
AdobeStock_807715805

Field Service Technicians

Technicians spend hours looking for the right information within the current service knowledge applications.

Service AIdvisor improves field service productivity by providing:

  • Pre-visit work instructions
  • Answers to questions on service procedures
  • Help with debriefing after the work order is completed
  • Parts recommendations to complete the service job
Untitled-3

Dealer and Service Centers

Manufacturers rely on dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

 

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
AdobeStock_227316473

Empower your contact center agents

Contact centers face critical challenges, including long wait times, unresolved issues, and inconsistent service quality.

With Service AIdvisor, contact centers can:

  • Boost resolution rates
  • Offer multilingual support
  • Onboard agents faster
service aidvisor for self-service

Empower your customers to improve their experience

Most customers prefer self-service options over contacting call centers. However, current methods like keyword search, rule-based chatbots, and IVR automation often fall short.

With Service AIdvisor, your customers can:

  • Get instant answers to their questions through a conversation interface
  • Resolve issues with guided troubleshooting steps or product setup
ai warranty management

Optimize Warranty Outcomes 

Making the wrong warranty decisions can lead to inefficiencies, higher costs, and poor product quality, costing manufacturers billions.  

Circuitry.ai Warranty Aides infuse decision intelligence into your workflows. AI Advisors, Analysts, and Agents assist in handling claims, analyzing data, and providing insights. 

Warranty AI Advisors provide accurate answers and recommendations to all stakeholders during the warranty lifecycle. 

Warranty AI Analysts provide data-driven insights and early warnings for emerging issues. 

Warranty AI Agents automate claims processing, returns, and other multi-step warranty tasks.

OEMs, dealers, suppliers, and customers benefit from faster claims processing, improved product quality, and enhanced productivity. By optimizing how products are serviced, claims are processed, and quality issues are addressed, companies using our platform can boost productivity by 35%, cut warranty costs, and reduce issue resolution times by 20%. 

01-Transform-Catalogs-Manuals
Transform Catalogs and Manuals

Turn your static catalogs and manuals into AI-powered advisors that your customers can trust.

02-Knowledge-Graph
Knowledge Graphs

We convert all product content and data sets into a knowledge graph, intelligently answering customer questions.

03-Personalized-Recommendations
Personalized Recommendations

We recommend products tailored to customer preferences, increasing the likelihood of purchase.

04-Sales-Team
Sales Team Empowerment

Equip your sales teams with AI technology for guided solutions for in-person customer sales support.

05-Guided-Diagnostics
Guided Diagnostics and Resolution

Service AIdvisor delivers precise and relevant answers by integrating intent, product context, and service data.

06-Trust
Accuracy, Trust, and Security

We protect your data privacy with segregation, authentication, and role-based access, keeping you in control.

How are we different from other chatbots and co-pilots?

We developed our solution for manufacturers of complex products. Unlike generic chatbots, your advisors are trained and perfected on your product knowledge, product graphs, and ontologies.

This specialized training ensures your advisors deliver the most accurate and relevant answers, tailored to YOUR unique challenges and terminology.

Featured Content

FAQ

Everything You Need to Know

What is Circuitry.ai's business model?

We provide Enterprise AI as a Service (AIaaS) applications for cloud computing similar to SaaS applications in a subscription model. The cloud infrastructure, data platform, AI tools, and selected Circuitry.ai AIaaS offerings are provided as a package to suit your business needs. Our team will perform the DevOps, DataOps, and MLOps to ensure the availability and scalability of the deployed AI models and applications. We provide global support to ensure our applications run smoothly across all regions, keeping your business connected and on track no matter where you are.

Why choose Circuitry.ai?

Circuitry.ai drives better business outcomes by improving how impactful and repetitive decisions are made at your company.

Our innovative Data-Driven Decision Intelligence Models (3DMs) enable you to analyze, augment, and automate decisions resulting in improved outcomes, efficiency, and consistency.

Realize faster time to value at a lower cost by using our decision circuits, focused on your specific business use cases. Our AIaaS solutions quickly augment your enterprise applications and processes. We already partner with Amazon Web Services, and Microsoft Azure, so no need to scrap your current tools.

How does Circuitry.ai pricing work?

Our pricing has two major components and one optional service: 

1. Subscription pricing for AI applications based on the number or volume of decisions at each of the three tiers. This subscription fee includes license, maintenance, support, and hosting for the applications.

2. Usage-based pricing for AI infrastructure and data platform is based on the number of minutes, similar to cloud providers. 

3. An optional subscription service for premium support and any additional AI/ML capacity package. 

Please contact our Sales team for a free assessment and price quote.

 

 

How do we ensure your data security and privacy?

Each customer's data is segregated and used for training only customer-specific models. The customer's data is secure, private, and not shared, aggregated, or used for any other purpose than the customer-authorized applications. Whenever feasible, data is accessed from the current source and not replicated except for preparation for training AI models and performing the required inferences.

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