Field Decision Intelligence
Enable field technicians to improve productivity and optimize product uptime
Enable service teams with Field Decision Intelligence for on-site diagnostics, repair procedures, and service parts, accelerating resolution and increasing first-time fix rates.
See how Field Decision Intelligence can enable field service technicians
Modern equipment is more advanced than ever, but service teams are stretched thin. Experienced technicians are retiring faster than new ones can be trained, leaving fewer experts to tackle increasingly complex repairs.
Field Decision Intelligence is built for service and provides relevant answers to questions and supports field service teams with on-site diagnostics and decision support, boosting productivity, accelerating onboarding, and increasing first-time fix rates.
What is Field Decision Intelligence?
Field Decision Intelligence (FDI) builds on modern field service tools and AI to offer actionable context-aware insights that help technicians work smarter.
Help on any channel, in any language, and hands-free
Field Decision Intelligence powers Circuitry’s Service and Parts Advisors, delivering real-time diagnostics, guided troubleshooting, and accurate parts recommendations.
Whether they’re in the field, the shop, or on the road, technicians can access Service Advisor and Parts Advisor anytime, anywhere.
Service Advisor provides guided troubleshooting and repair instructions, while Parts Advisor delivers accurate part codes and compatible replacements.
Empower your technicians to resolve issues faster with AI-powered service resolution and put vital service information at their fingertips.
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Augment your field service workforce with AI
Service Advisor and Parts Advisor integrate with your current Field Service Management, CRM, or Repair Order applications, so you don’t have to replace your existing systems.
Pre-visit work
instructions
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Answers to questions on service procedures
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Debriefing after work order is completed
Continuously improve the accuracy of answers with experts in the loop
Service Advisor and Parts Advisor capture user feedback and expert input in real time, making every interaction smarter and more accurate.
As products grow more complex and experienced technicians retire, Advisors preserve that expert knowledge and make it instantly available to the entire team.
New technicians get the same expert guidance on day one, helping close the skills gap and improve every repair.
Field Decision Intelligence drives efficiency
Technicians often lose valuable time manually searching for answers, which means they can't finish as many jobs.
Field Decision Intelligence improves efficiency by empowering technicians with AI-powered Advisors that provide the right answers and right part recommendations instantly.
The results?
- Faster answers
- Fewer support calls
- Improved service quality
- Higher technician productivity
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Exploit Al-Driven Field Decision Intelligence to Increase Profitability
Gartner® mentioned Circuitry.ai as an example Vendor delivering conversational data-backed guidance capabilities.
Improve Field Service Productivity and Product Uptime
Field Decision Intelligence augments worker skills, automates low-value work, and optimizes tasks to enhance efficiency, predict maintenance needs, and improve customer experience.
That's where Service Advisor and Parts Advisor come in. They turn your service manuals, parts catalogs, and repair data into on-demand expertise, accessible anywhere your technicians work. They integrate seamlessly with your existing field service tools to provide AI-assisted resolutions that boost productivity and uptime across your entire operation.