Shifting the Focus from AI to Decision Intelligence
Circuitry.ai joins the inService Podcast™ to explore how service organizations move past AI capability conversations and toward fast, measurable business results.
Service Council inService™ Podcast July 23rd, 2026 at 12:00 PM ET
Join Circuitry.ai at during the InService Podcast
Most AI conversations in service stay stuck on capabilities and "right fit." Reframing the conversation around Decision Intelligence is a subtle but powerful lever, one that shifts the focus to quickly achieving measurable business outcomes.
Edward Krzysik, VP of Customer Success & Value at Circuitry.ai, joins host Gerardo Pelayo, Ph.D, Service Council to share how organizations are connecting tribal knowledge, service history, parts, and warranty data to increase the confidence, scope, and speed of actionable intelligence.
What we'll cover
Join us live: Thursday, July 23, at 12:00 PM ET
Evaluating AI investments for service? This episode is for you.
Edward Krzysik, VP of Customer Success & Value
Before Circuitry.ai, Edward Krzysik held senior leadership roles at Xerox and RICOH, pioneering remote-resolution models and scaling large field service organizations.
He has over 24 years of experience leading enterprise adoption of AI, augmented reality, and remote expertise solutions, and was recognized with the CIO Top 100 Solutions Award for innovation in remote service delivery.
Today, Edward leads Customer Success & Value at Circuitry.ai, helping imaging and print customers define, realize, and expand measurable ROI from Service Decision Intelligence.