The imaging and print industry runs on service data (fleet alerts, device history, parts catalogs, warranty rules), but teams still struggle to turn it into fast, confident decisions.

Circuitry.ai bridges that gap. Our Service Decision Intelligence platform helps OEMs, dealers, and managed print providers resolve issues faster, cut warranty leakage, and deliver better service across support, field service, parts, depot repair, and warranty operations.

Built for the imaging service ecosystem

Tailored for each part of the channel

For OEMs and manufacturers

Protect margin and brand across a global install base.  Cut warranty leakage with consistent, automated claim decisions and lift parts accuracy and revenue. Give every dealer and contact center expert-level support without expanding headcount, and turn field data into quality and product insights.

For dealers and MSPs

Win the first-time fix. Equip field techs and the service desk with instant, accurate answers and parts, and see fewer truck rolls, faster ramp, and more profitable service contracts.

For servicers and repair depots

Scale scarce diagnostic expertise on board and component repair. Accelerate RMA and warranty recovery, improve parts reuse and repair/return decisions, give customers better status visibility, and turn senior technician expertise into an AI worker every technician can use.

The pain points Circuitry.ai solves

The solution: Autonomous Service Journeys for imaging

Circuitry.ai orchestrates the full service event the way an autonomous system drives a car. It senses the issue, interprets context from your content, decides the next best action, and acts across your systems. You adopt it in stages, capturing ROI at each step.

Augment— put an expert in every technician’s pocket

Service Advisor and Parts Advisor surface the right guidance and parts instantly from your knowledge. Humans stay in control; first-time-fix and ramp speed improve immediately. 

Automate — take repetitive decisions off your team

AI workers pre-fill work orders, recommend and locate parts, and score warranty/RMA claims while your team validates. Warranty leakage and parts returns drop. 

Orchestrate — Decision Intelligence as the controller

At maturity, the platform routes work, triggers proactive interventions, and monitors SLA compliance end-to-end,  predictive uptime across your fleet and channel. 

Circuitry.ai Service AI workers for the imaging and print ecosystems

Driving business outcomes for imaging 

Circuitry.ai designs its Autonomous Service Journeys around the outcomes that matter most to OEMs, dealers, and depots.

Each journey moves a service decision from manual to autonomous, and maps to measurable gains in Productivity, Outcomes, and Efficiency (POE).

The three journeys below run across a single service event, so a gain in one compounds across the others. 

Because these journeys share one service data fabric, the outcomes reinforce one another: a better diagnosis drives the right part, and the right part with clean evidence drives a cleaner warranty decision.