Service Advisor for Contact Centers

Empower contact center agents to deliver superior expertise, resolutions, and  experience

Contact centers face critical challenges, including long wait times, unresolved issues, and inconsistent service quality. These challenges often escalate customer frustration and lead to increased churn. As customers turn to contact centers after exhausting self-service options like IVR and AI chatbots, contact center agents must handle more complex inquiries requiring deep product knowledge and expert problem-solving skills.

Service AIdvisor enhances productivity and resolution rates by providing contact center agents with the information and multi-step guidance they need to tackle complex issues quickly and effectively. Elevate your contact center's performance—transform your customer experience with Service AIdvisor.

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Augment contact centers with AI-powered Service Advisors

As product complexity, agent churn rates, and customer expectations grow, AI-powered service advisors augment contact center agents to provide relevant and contextualized responses to customer requests.

Circuitry.ai's Service AIdvisor instantly accesses information from product knowledge, service manuals, diagnostics guides, parts catalogs, and more to answer service questions, provide step-by-step instructions, and recommend parts. 

With Service AIdvisor, agents spend less time searching for answers and can focus on resolving customer issues in record time. 

Integrate with CRM systems

Service AIdvisor can be integrated with existing CRM systems and workflows through a browser extension, API, or by embedding it into a platform or application. 

Service AIdvisor's centralized knowledge repository surpasses typical CRM knowledge solutions, by providing a reliable, accessible, and comprehensive information source. 

Service AIdvisor streamlines the user experiences smoother for all stakeholders, enhances generative AI efficiency, and delivers reliable results, improving operational efficiency and customer satisfaction.

global-service

Enhance quality and consistency of service globally

Service AIdvisor empowers agents to improve service quality, consistency, and speed worldwide.

Service AIdvisor can quickly retrieve and generate precise answers in real time from vast knowledge bases, documentation, and past incident reports, reducing the time spent manually searching for solutions.

  • Triage and troubleshooting product issues
  • Accurate diagnosis
  • Instant Retrieval-Augmented Generation (RAG)
  • Multilingual support
  • Onboarding new agents

Contact Us to Enhance Customer Service Experience and Optimize Contact Center Productivity with Circuitry.ai Service AIdvisor.

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