Service Advisor for Contact Centers
Empower contact center agents to deliver superior expertise, resolutions, and experience
Contact centers face critical challenges, including long wait times, unresolved issues, and inconsistent service quality. These challenges often escalate customer frustration and lead to increased churn.
As customers turn to contact centers after exhausting self-service options like IVR and AI chatbots, contact center agents must handle more complex inquiries requiring deep product knowledge and expert problem-solving skills.
See how Service AIdvisor works for customer service teams
Augment contact centers with AI-powered Service Advisors
As product complexity, agent churn rates, and customer expectations grow, AI-powered advisors augment contact center agents to provide relevant and contextualized responses to customer requests.
With Service AIdvisor, agents spend less time searching for answers and can focus on resolving customer issues in record time.
Service AIdvisor instantly accesses information from:
Service manuals
Product catalogs
Diagnostics guides
Videos
Integrate with CRM systems
Service AIdvisor can be integrated with existing CRM systems and workflows through a browser extension, API, or by embedding it into a platform or application.
Service AIdvisor's centralized knowledge repository surpasses typical CRM knowledge solutions, by providing a reliable, accessible, and comprehensive information source.
It streamlines the user experiences smoother for all stakeholders, enhances generative AI efficiency, and delivers reliable results, improving operational efficiency and customer satisfaction.
Enhance quality and consistency of service globally
Service AIdvisor empowers agents to improve service quality, consistency, and speed worldwide.
Service AIdvisor can quickly retrieve and generate precise answers in real time from vast knowledge bases, documentation, and past incident reports, reducing the time spent manually searching for solutions.
Troubleshoot product issues
Accurate diagnosis of issues
Onboarding new
agents
Boost contact center efficiency and customer satisfaction
Service AIdvisor enhances productivity and resolution rates by providing contact center agents with the information and multi-step guidance they need to tackle complex issues quickly and effectively. We go beyond your standard AI customer service chatbot.