Most customers prefer self-service options over contacting call centers. However, current methods like keyword search, rule-based chatbots, and IVR automation often fall short.
Circuitry.ai's Service AIdvisor uses a conversational interface to interact with customers on any channel or device they choose. It specializes in resolving customer service and support issues related to the operation, maintenance, and servicing of complex products.
Gen AI-powered Service Advisors offers a more intuitive, efficient, and personalized customer service experience by addressing critical pain points and delivering value through enhanced customer satisfaction, customer retention, and operational efficiency.
With Service AIdvisor, customers can get instant answers to their questions through a conversational interface.
Service AIdvisor helps customers resolve their issues by guiding them through self-service processes like troubleshooting steps or product setup.
Service AIdvisor also improves self-service efficiency and reduces repetitive queries by suggesting relevant knowledge base articles and content during customer interactions.
Service AIdvisor helps brands improve critical customer service metrics, leading to enhanced customer satisfaction, increased retention, and higher lifetime value.
Self-service success rate: Boost the success rate of customers resolving issues independently, reducing dependency on human agents.
First Contact Resolution (FCR): Increase the rate at which customer issues are resolved on the first interaction.
Average Handling Time (AHT): Decrease the time to resolve questions by providing quick and accurate responses.
Customer Satisfaction (CSAT): Enhance customer satisfaction scores by providing personalized and effective service.
Net Promoter Score (NPS): Improve NPS by delivering a seamless and efficient customer experience.
Customer retention rate: Boost customer retention and lower churn with proactive, personalized support.
Service AIdvisor improves operational efficiency by reducing cost per contact, increasing call deflection rate, boosting agent utilization, and raising resolution rates.
Service AIdvisor lowers overall operational costs and increases agent productivity by automating technical support, service inquiries, and parts recommendations.
Service AIdvisor also provides valuable insights into customer behavior, preferences, and pain points, helping businesses improve their products and services.
Service AIdvisor can manage a high volume of interactions simultaneously, ensuring consistent, high-quality support during peak times.
With multilingual support, organizations can scale service delivery globally without needing local contact center staff.
Service AIdvisor provides consistent support across websites, mobile apps, messaging apps, SMS, email, and chat platforms, ensuring global reach and seamless customer experience.
Contact Us now to learn how Service AIdvisor can drive Customer Loyalty, Operational Efficiency, and Product Uptime.