SERVICE AIDVISOR

Become a service expert instantly

We train our Service AIdvisor on all your service knowledge so everyone in your service team can be an expert. Get answers to any service questions instantly. Service AIdvisor keeps up with all the latest updates so you can focus on keeping your products running for your customers.


Optimize service outcomes with our reliable, knowledgeable, and accessible Service AIdvisor.

👉 Take a tour of Service AIdvisor
 
 

Reliable

Service AIdvisor is built for specialized knowledge of complex, configurable products using cutting-edge composite AI algorithms and Generative AI to provide accurate and trusted answers. Service AIdvisor continuously learns based on feedback, expert answers, and up-to-date service knowledge and data.

Knowledgeable

Service AIdvisor is trained to provide relevant answers using all your service knowledge, including service manuals, bulletins, operator manuals, training videos, and related content. Service AIdvisor ingests unstructured documents as well as structured data from various sources across your enterprise. Service AIdvisor leverages semantic search to deliver the best answer every time.

Accessible

Your customers, field service workforce, call center agents, technical support teams, and service centers can access Service AIdvisor on any channel, from anywhere, at any time, and in any language. Service AIdvisor augments your applications and workflows to provide seamless access to answers in all service situations.

Key Features of Service AIdvisor

Your trusted Advisor for reliable answers and recommendations for all service needs

Circuitry.ai's Service AIdvisor improves service quality, reduces costs, and improves customer experience by delivering accurate and relevant answers to customers, dealers, service centers, field service technicians, and contact centers. Embrace the power of AI to elevate your service delivery with Circuitry.ai Service AIdvisor.

Ingest service knowledge and data

Service AIdvisor ingests various types of service knowledge, including service manuals, diagnostic manuals, service bulletins, training videos, knowledge articles, and more. Continuous training with updated service information ensures the accuracy and precision of the answers.

Product graph and ontologies

Service AIdvisor leverages Product categorization, classification, and relationships to provide relevant and qualified answers to user questions. With a focus and deep understanding of complex manufactured products, the Service AIdvisor delivers tailored service recommendations for specific products and contexts.

Conversational experience

All stakeholders in the service value chain can get answers to any service questions using natural language and conversational experience. Pal, the Circuitry.ai chatbot, is available on various channels, including any web browser, mobile app, browser extension, SMS, or WhatsApp at any point of service.

Guided diagnostics and resolution

Service AIdvisor guides users in diagnosing issues, identifying root causes, and providing step-by-step instructions. Service AIdvisor delivers precise and relevant answers through semantic search by integrating intent, product context, and service data.

Incorporate expert knowledge

Users can give real-time feedback on AI answers. Our conversational framework captures expert answers, which are then used to train the AI continuously. Using expert knowledge, Service AIdvisor enhances service answers and recommendations over time.

Enable all service stakeholders

All service stakeholders, including customers, contact centers, field service technicians, dealers, and service centers, can access Service AIdvisor, alongside their system of record, to get service answers and recommendations within their workflows.

Decision Intelligence platform

Service AIdvisor operates on a powerful and scalable Decision Intelligence platform, utilizing cutting-edge generative AI, advanced algorithms, and data-driven decision models. The Enterprise AI as a Service model simplifies and reduces the cost of deployment, integration, upgrades, and scaling.

Accuracy, trust, and security

Our AI model is securely trained using your enterprise data and knowledge. Your data privacy is always protected and never shared with public AI models. Data segregation, user authentication and authorization, and Role-based access controls (RBAC) give you control over access to your data.

Benefits of Service AIdvisor

Boost service quality and customer experience

Circuitry.ai’s Service AIdvisor enhances service quality, reduces costs, and improves customer experience. The benefits to service organizations include:

  • Faster issue resolution
  • Increased first-time-fix rates
  • Improved Productivity
  • Faster Onboarding of the Service Workforce
  • Improved Product Uptime
  • Enhanced Customer Experience
  • Improve productivity

  • Enhance the customer experience

  • Save money

  • Optimize uptime

35% improvement in productivity

Service AIdvisor delivers precise answers to technician questions, eliminating the need to browse multiple files or sift through long keyword-based search results in current service knowledge applications.

Service AIdvisor reduces the volume of calls to the tech support center. It also improves the quality of responses the contact center agents provide to resolve issues faster.

Additionally, Service Advisor automates routine tasks and uses predictive maintenance to minimize downtime and boost productivity, allowing teams to concentrate on more complex issues.

45% faster Average Handling Time (AHT)

Avoid lengthy calls and customer frustration. Service AIdvisor delivers recommendations based on a deep contextual understanding of each problem, leveraging asset history, user interactions, and case information.

Service AIdvisor improves the first-time fix rates, resolution times, and product uptime to drive customer satisfaction.

With Service AIdvisor, service teams interacting with customers in the field, at a service center, or at a call center can now focus on taking care of the customers instead of spending precious time looking for information.

25% reduced cost to serve

The quality of your service decisions directly impacts warranty costs, service delivery efficiency, and overall service profitability. Service AIdvisor empowers all participants in the service chain to make informed decisions regarding diagnostics, repair procedures, and parts, optimizing service delivery.

By incorporating generative AI powered Service Advisor into field service operations, organizations can better address service issues and enhance customer satisfaction and operational efficiency, which ultimately lead to significant cost savings.

Increase equipment uptime by 10-20%

The Service AIdvisor significantly enhances product uptime by providing precise diagnostic information and step-by-step repair instructions for efficient troubleshooting while automating routine maintenance tasks to ensure consistent and timely execution.

Service AIdvisor also helps you achieve optimal parts management by recommending the right parts and effectively managing inventory, preventing delays.

Additionally, integrating Service AIdvisor into customer support channels accelerates the resolution of customer-reported issues, reducing downtime and boosting customer satisfaction.

SERVICE USE CASES

Use Cases enabled by Service AIdvisor 

Field Service

service-aidvisor-field-use-case

Improve service technician productivity

Field service technicians spend hours looking for the right information within the current service knowledge applications.

Service Advisor provides relevant answers to questions and supports technicians with on-site diagnostics and decision support, boosting productivity and increasing first-time fix rates.

Service AIdvisor improves field service productivity by providing:

  • Pre-visit work instructions
  • Answers to questions on service procedures
  • Help with debriefing after the work order is completed
  • Parts recommendations to complete the service job
  • Hands-free and multilanguage support 

Contact Centers

AdobeStock_227316473

Boost contact center efficiency and customer satisfaction

Contact centers face critical challenges, including long wait times, unresolved issues, and inconsistent service quality.

Service AIdvisor enhances productivity and resolution rates by providing contact center agents with the information and multi-step guidance they need to tackle complex issues quickly and effectively. 

With Service Advisor, contact centers can:

  • Boost resolution rates
  • Offer multilingual support
  • Onboard new agents faster
  • Increase first-contact resolution rates

 

Dealers and Service Centers

service-aidvisor-dealer-use-case

Transform dealer and service center effectiveness

Manufacturers depend on independent dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

Dealers and service providers can use Circuitry.ai's conversational interface, PAL, to access a wide range of Advisors offered by OEMs, suppliers, and service information.

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
  • Improve profit margins on service and parts

Customer Self Service

AdobeStock_599809162

Empower customers to improve experience, efficiency, and value

Most customers prefer self-service solutions over contacting support centers.  When companies deploy Service Advisor, they delight customers with an intuitive, AI-powered self-service solution. 

Service AIdvisor uses a conversational interface to interact with customers on any channel or device they choose. It specializes in resolving customer service and support issues related to the operation, maintenance, and servicing of complex products.

With Service AIdvisor, companies can:

  • Improve first contact resolution rates
  • Enhance customer satisfaction 
  • Reduce average handling time and operational costs
  • Provide support in multiple languages and channels
 
service-aidvisor-field-use-case

Improve service technician productivity

Field service technicians spend hours looking for the right information within the current service knowledge applications.

Service Advisor provides relevant answers to questions and supports technicians with on-site diagnostics and decision support, boosting productivity and increasing first-time fix rates.

Service AIdvisor improves field service productivity by providing:

  • Pre-visit work instructions
  • Answers to questions on service procedures
  • Help with debriefing after the work order is completed
  • Parts recommendations to complete the service job
  • Hands-free and multilanguage support 
AdobeStock_227316473

Boost contact center efficiency and customer satisfaction

Contact centers face critical challenges, including long wait times, unresolved issues, and inconsistent service quality.

Service AIdvisor enhances productivity and resolution rates by providing contact center agents with the information and multi-step guidance they need to tackle complex issues quickly and effectively. 

With Service Advisor, contact centers can:

  • Boost resolution rates
  • Offer multilingual support
  • Onboard new agents faster
  • Increase first-contact resolution rates

 

service-aidvisor-dealer-use-case

Transform dealer and service center effectiveness

Manufacturers depend on independent dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

Dealers and service providers can use Circuitry.ai's conversational interface, PAL, to access a wide range of Advisors offered by OEMs, suppliers, and service information.

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
  • Improve profit margins on service and parts
AdobeStock_599809162

Empower customers to improve experience, efficiency, and value

Most customers prefer self-service solutions over contacting support centers.  When companies deploy Service Advisor, they delight customers with an intuitive, AI-powered self-service solution. 

Service AIdvisor uses a conversational interface to interact with customers on any channel or device they choose. It specializes in resolving customer service and support issues related to the operation, maintenance, and servicing of complex products.

With Service AIdvisor, companies can:

  • Improve first contact resolution rates
  • Enhance customer satisfaction 
  • Reduce average handling time and operational costs
  • Provide support in multiple languages and channels
 
FAQs

Have questions?

How is Service AIdvisor different from existing knowledge applications?

Powered by generative AI, Service AIvisor significantly outperforms current knowledge management applications in time to resolve, quality of responses, and user experience.

Service AIdvisor uses advanced algorithms to provide real-time, context-specific solutions and continuously learn from new data, offering tailored and accurate responses.

Unlike traditional knowledge applications that rely on static databases and keyword-based searches, AI-powered advisors can diagnose problems, identify root causes, and suggest dynamic solutions.

Service AIdvisor delivers a more interactive and conversational user experience through natural language interactions, offering coherent, context-aware advice.

Can we integrate Service AIdvisor with our CRM and FSM applications?

Yes, Service AIdvisor seamlessly integrates with existing CRM and FSM applications, supporting current workflows for various stakeholders in the service value chain.

Circuitry.ai's Pal, a conversational AI chatbot, interacts with Service AIdvisor across any channel and can be easily embedded and accessed from web or mobile applications.

Additionally, Service AIdvisor is available as a browser extension that works alongside any CRM application, allowing it to use field values in CRM screens directly, eliminating the need for redundant data entry.

Service AIdvisor also offers Open API-compliant RESTful APIs, enhancing efficiency, reliability, and ease of integration with CRM, FSM, or other enterprise applications.

How does Service AIdvisor incorporate user feedback and input to improve the answers?

Service AIdvisor incorporates user feedback and input to improve its answers through several mechanisms. Users can rate the quality of answers and provide comments, which are reviewed by experts who can offer more accurate responses based on this feedback. These expert answers are then used to train the AI model.

The Service AIdvisor also provides references to the specific knowledge sources and sections from which answers are generated, allowing users to review these sources for quality and trust verification.

Additionally, Service AIdvisor is regularly updated with the latest data and knowledge, ensuring it provides reliable and up-to-date answers.

This evaluation, validation, and observability framework ensures the accuracy and traceability of responses, minimizing errors and building trust with stakeholders.

How is Service AIdvisor different from other service chatbots and Copilots?

Service AIdvisor was meticulously designed for manufacturers of complex products, making it stand out from other service chatbots and copilots. Unlike generic solutions, Service AIdvisor is trained on product knowledge, service lifecycle data, a detailed product graph, and ontologies. This specialized training ensures it delivers the most accurate and relevant answers, tailored specifically to your industry's unique challenges.

Service AIdvisor also offers an exceptionally user-friendly experience for all stakeholders, seamlessly integrating into your existing applications and workflows. Its robust, scalable, and innovative decision intelligence platform leverages cutting-edge cloud infrastructure, advanced AI algorithms, generative AI frameworks, and sophisticated processing of complex unstructured content. This powerful combination not only guarantees the reliability and precision of its responses but also ensures it can handle the most demanding service environments with ease.

By choosing Service AIdvisor, you're not just adopting another chatbot—you're investing in a solution purpose-built to enhance the efficiency, accuracy, and effectiveness of your service operations, driving superior outcomes for your business.

Harness the power of Gen AI to optimize service delivery

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