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AI Service Resolution for Manufacturers

AI-powered service for faster, smarter decisions

Resolve issues with instant, accurate answers to any service interaction.

 

START IMPROVING FIRST-TIME FIX RATES CALCULATE YOUR POTENTIAL ROI IN 30 SECONDS
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Accurate answers

Service quality shouldn't depend on who answers the call. AI-powered Service Advisors empower everyone to act like the most senior member of your team.

✔ Instant, reliable answers.

✔ Centralized access to knowledge.

✔ Customized step-by-step troubleshooting.

Troubleshooting isn't linear, so AI service resolution shouldn't be either.

Calculate your potential annual savings by implementing Service Advisor 🔽

productivity boost

35% boost in productivity
 Eliminate manual searching and
let your teams focus on
solving problems.

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45% faster handling time
Resolve customer issues faster by empowering your service teams with the right answer instantly.

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10-20% higher uptime
Minimize downtime with
precise diagnostics and repair recommendations.

 

Reliable

Generic AI customer service chatbots lack deep product knowledge. Service Advisor is different—it learns from all your knowledge, no matter the form. It can also learn from your expert team members' tribal knowledge.

AI-powered answers you can trust.

Knowledgeable

Get the right service information, right now. Service Advisor searches all your resources—from manuals to videos—so you can resolve issues faster than ever.

How many more jobs could your teams complete with more time?

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Service manuals

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Product catalogs

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Diagnostics guides

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Videos

Accessible

Deliver consistent, high-quality service everywhere. Service Advisor provides instant answers to questions from customers, field techs, and support agents, on any channel, in any language.

Want to type your question? Sure.

Service Advisor is voice-enabled, as well.

SERVICE USE CASES

Use Cases enabled by Service Advisor 

Field Service

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Improve service technician productivity

Spending hours looking for the right information?

AI-powered Service Advisors help field service technicians find the information they need to fix problems faster and more accurately

Service Advisor improves field service productivity by providing:

  • Pre-visit work instructions
  • Answers to questions on service procedures
  • Debriefing post-service work
  • Parts recommendations to complete the service job
  • Hands-free and multi-language support

The results? Improved first-time fix rates, higher CSAT scores, and fewer truck rolls with AI service resolution.

 

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Contact Centers

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Boost contact center efficiency and customer satisfaction

Contact centers face critical challenges, including long wait times, unresolved issues, and inconsistent service quality.

AI-powered Service Advisors enhance productivity and resolution rates by providing contact center agents with the information and multi-step guidance they need to tackle complex issues quickly and effectively. We go beyond a standard customer service chatbot or virtual assistant.

With Service Advisor's agentic AI, contact centers will see significant improvement in:

  • Resolution rates
  • Multilingual support
  • Onboarding new agents
  • First-contact resolution rates

Allow your human agents to focus on higher-value work.

 

Dealers and Service Centers

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Transform dealer and service center effectiveness

Manufacturers depend on independent dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

Dealers and service providers can use Circuitry.ai's conversational interface, PAL, to access a wide range of Advisors offered by OEMs, suppliers, and service information.

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
  • Improve profit margins on service and parts

Customer Self Service

Customer Self Service

Empower customers to improve experience, efficiency, and value

Give your customers the self-service experience they want with AI-powered Service Advisors. Our platform delivers best-in-class AI customer service, understanding complex product issues and providing accurate answers through a conversational interface on any channel.

Service Advisor specializes in resolving customer service and support issues related to the operation, maintenance, and servicing of complex products on any channel.

With Service Advisor, companies can:

  • Improve first contact resolution rates
  • Enhance customer satisfaction 
  • Reduce average handling time and operational costs
  • Provide support in multiple languages and channels

Resolve customer inquiries in minutes.

 
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Improve service technician productivity

Spending hours looking for the right information?

AI-powered Service Advisors help field service technicians find the information they need to fix problems faster and more accurately

Service Advisor improves field service productivity by providing:

  • Pre-visit work instructions
  • Answers to questions on service procedures
  • Debriefing post-service work
  • Parts recommendations to complete the service job
  • Hands-free and multi-language support

The results? Improved first-time fix rates, higher CSAT scores, and fewer truck rolls with AI service resolution.

 

SERVICE ADVISOR FOR FIELD SERVICE
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Boost contact center efficiency and customer satisfaction

Contact centers face critical challenges, including long wait times, unresolved issues, and inconsistent service quality.

AI-powered Service Advisors enhance productivity and resolution rates by providing contact center agents with the information and multi-step guidance they need to tackle complex issues quickly and effectively. We go beyond a standard customer service chatbot or virtual assistant.

With Service Advisor's agentic AI, contact centers will see significant improvement in:

  • Resolution rates
  • Multilingual support
  • Onboarding new agents
  • First-contact resolution rates

Allow your human agents to focus on higher-value work.

 

SERVICE ADVISOR FOR CONTACT CENTERS
dealers_service centres

Transform dealer and service center effectiveness

Manufacturers depend on independent dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

Dealers and service providers can use Circuitry.ai's conversational interface, PAL, to access a wide range of Advisors offered by OEMs, suppliers, and service information.

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
  • Improve profit margins on service and parts
SERVICE ADVISOR FOR DEALERS
Customer Self Service

Empower customers to improve experience, efficiency, and value

Give your customers the self-service experience they want with AI-powered Service Advisors. Our platform delivers best-in-class AI customer service, understanding complex product issues and providing accurate answers through a conversational interface on any channel.

Service Advisor specializes in resolving customer service and support issues related to the operation, maintenance, and servicing of complex products on any channel.

With Service Advisor, companies can:

  • Improve first contact resolution rates
  • Enhance customer satisfaction 
  • Reduce average handling time and operational costs
  • Provide support in multiple languages and channels

Resolve customer inquiries in minutes.

 
SERVICE ADVISORS FOR SELF-SERVICE
Key Features of Service Advisor

Your trusted Advisor for reliable answers and recommendations for all service needs

Struggling with inconsistent service information and outdated knowledge bases? Circuitry.ai's Service Advisor solves customer issues by providing accurate answers to everyone, improving service quality, and reducing costs. Provide customer support anytime. Anywhere.

Ingest service knowledge and data

Service Advisor taps into your manuals, videos, and service bulletins to deliver precise answers.

Conversational experience

Get answers effortlessly through a natural, conversational interaction that feels as intuitive as speaking with a person.

Guided diagnostics

Service Advisor combines intent, product context, and service data to diagnose issues and provide step-by-step instructions.

Incorporate expert knowledge

Feedback helps our AI learn and adapt. By integrating expert knowledge, Service Advisor improves its service answers.

Enable all service stakeholders

Service Advisor is available to all stakeholders—customers, contact centers, technicians, and dealers —within their workflows.

Accuracy, trust, and security

We protect your data with segregation, authentication, and role-based access, keeping you in control of your data.

Benefits of Service Advisor

Boost service quality and customer experience

Circuitry.ai’s Service Advisor enhances service quality, reduces costs, and improves customer experience. The benefits to service organizations include:

  • Faster issue resolution
  • Increased first-time fix rates
  • Fewer truck rolls
  • Improved productivity
  • Faster onboarding for service workforce
  • Improved product uptime
  • Improved customer satisfaction scores

  • Improve productivity

  • Enhance the customer experience

  • Save money

  • Optimize uptime

35% improvement in productivity

Imagine technicians getting the right answers instantly, without digging through files. That's Service Advisor. It reduces support calls, improves service, and boosts productivity by automating routine tasks. Enabling your human agents to focus on value-added work.

  • Faster Answers: Service Advisor gives technicians the precise information they need instantly.
  • Less Support Calls: Reduce the volume of calls to your tech support center.
  • Improved Service: Agents provide better responses and resolve issues faster.
  • Increased Productivity: Automate tasks and predict maintenance needs to minimize downtime.
CALCULATE YOUR SAVINGS

45% faster average handling time

Tired of long support calls and frustrated customers? Service Advisor provides instant recommendations.  Your team can focus on customer care, not information searches—resulting in a better overall customer experience.

  • Faster Resolutions: Service Advisor provides faster, more accurate answers based on past history and case details.
  • Improved Fix Rates: Increase first-time fix rates and reduce resolution times.
  • Happier Customers: Boost product uptime and customer satisfaction.
  • Focus on Customers: Free up your team to focus on customer care, not searching for information.
START USING SERVICE ADVISOR

25% reduced cost to serve

The quality of your service decisions directly impacts warranty costs, service delivery efficiency, and overall service profitability. Service Advisor empowers all participants in the service chain to make informed decisions regarding diagnostics, repair procedures, and parts, optimizing service delivery.

By incorporating generative AI-powered Service Advisor into field service operations, organizations can better address service issues and enhance customer satisfaction and operational efficiency, which ultimately leads to significant cost savings.

START USING SERVICE ADVISOR

Increase equipment uptime by 10-20%

Service Advisor delivers significant improvement in equipment uptime by providing precise diagnostic information and step-by-step repair instructions for efficient troubleshooting while automating routine maintenance tasks to ensure consistent and timely execution.

Service Advisor also helps you achieve optimal parts management by recommending the right parts and effectively managing inventory, preventing delays.

Additionally, integrating Service Advisor into customer support channels accelerates the resolution of customer-reported issues, reducing downtime and improving overall customer satisfaction.

START USING SERVICE ADVISOR
Service AIdvisor FAQs
FAQs

Have questions?

How is Service Advisor different from existing knowledge applications?

Powered by generative AI, Service Avisor significantly outperforms current knowledge management applications in time to resolve, quality of responses, and user experience.

Service Advisor uses advanced algorithms to provide real-time, context-specific solutions and continuously learn from new data, offering tailored and accurate responses.

Unlike traditional knowledge applications that rely on static databases and keyword-based searches, AI-powered Advisors can diagnose problems, identify root causes, and suggest dynamic solutions.

Service Advisor delivers a more interactive and conversational user experience through natural language interactions, offering instant, context-aware guidance.

Can we integrate Service Advisor with our CRM and FSM applications?

Yes, Service Advisor seamlessly integrates with existing CRM and FSM applications, supporting current workflows for various stakeholders in the service value chain.

Circuitry.ai’s PAL is the central access point for your AI Advisors. PAL is available as a website, a browser extension, or a mobile app, giving users a simple, consistent way to open and interact with Advisors from anywhere.
 
The PAL browser extension works alongside your CRM and FSM applications, allowing Service Advisors to use on-screen field values directly. This removes redundant data entry and gives the assistant the context it needs to help faster.

 

Service Advisor also offers Open API-compliant RESTful APIs, enhancing efficiency, reliability, and ease of integration with CRMs, FSMs, or other enterprise applications.

How does Service Advisor incorporate user feedback and input to improve the answers?

Service Advisor incorporates user feedback and input to improve its answers through several mechanisms. Users can rate the quality of answers and provide comments, which are reviewed by experts who can offer more accurate responses based on feedback. These expert answers are then used to train the AI model.

The Service Advisor also provides references to the specific knowledge sources and sections from which answers are generated, allowing users to review these sources for quality and trust verification.

Additionally, Service Advisor is regularly updated with the latest data and knowledge, ensuring it provides reliable and up-to-date answers.

This evaluation, validation, and observability framework ensures the accuracy and traceability of responses, minimizing errors and building trust with stakeholders.

How is Service Advisor different from other service chatbots and Copilots?

Service Advisor was meticulously designed for manufacturers of complex products, making it stand out from other service chatbots, virtual assistants, and copilots. Unlike generic solutions, Service Advisor is trained on product knowledge, service lifecycle data, a detailed product graph, and ontologies.

This specialized training ensures it delivers the most accurate and relevant answers, tailored specifically to your industry's unique challenges.

Service Advisor delivers precise answers in even the most demanding service environments. Seamlessly integrated and user-friendly, it boosts efficiency and drives superior results.

How does Service Advisor improve first-time fix rates?

By providing technicians and agents with real-time, AI-powered diagnostics and parts recommendations, Service Advisor accelerates issue resolution and helps reduce repeat visits—boosting first-time fix performance.

Who can use Service Advisor?

Service Advisor supports contact center agents, field technicians, dealers, and even end customers. It delivers consistent, expert-level assistance across roles, languages, and digital channels.

Harness the power of Gen AI to optimize service delivery

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