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AI Service Resolution for Manufacturers

AI-Powered service for faster, smarter decisions

Service AIdvisor provides instant, accurate answers to service questions. Integrate it easily with a short code snippet to empower your teams, dealers, agents, and customers.


 

AI Service AIdvisor resolution flow

Accurate answers powered by your service knowledge

Inconsistent service information and outdated knowledge bases are crippling customer support, leading to inaccurate answers, frustrated customers, and increased costs.

Service Advisor delivers accurate, up-to-date information to everyone, empowering your team to resolve customer issues quickly and efficiently. This improves service quality, reduces costs, and enables 24/7 customer support, anytime, anywhere.

Calculate your potential annual savings by implementing Service AIdvisor đź”˝

See How Service AIdvisor Works

Take a Tour of Service AIdvisor
 
SERVICE USE CASES

Use Cases enabled by Service AIdvisor 

Field Service

service aidvisor for field service teams

Improve service technician productivity

Spending hours looking for the right information?

Service AIdvisor helps field service technicians find the information they need to fix problems faster and more accurately

Service AIdvisor improves field service productivity by providing:

  • Pre-visit work instructions
  • Answers to questions on service procedures
  • Debriefing post-service work
  • Parts recommendations to complete the service job
  • Hands-free and multi-language support

The results? Improved first-time fix rates, higher CSAT scores and fewer truck rolls.

 

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Contact Centers

service aidvisor for customer service and contact centers

Boost contact center efficiency and customer satisfaction

Contact centers face critical challenges, including long wait times, unresolved issues, and inconsistent service quality.

Service AIdvisor enhances productivity and resolution rates by providing contact center agents with the information and multi-step guidance they need to tackle complex issues quickly and effectively. We go beyond your standard customer service chatbot and virtual assistant.

With Service AIdvisor's agentic AI, contact centers will see significant improvement in:

  • Resolution rates
  • Multilingual support
  • Onboarding new agents
  • First-contact resolution rates

Allow your human agents to focus on higher value work.

 

Dealers and Service Centers

service aidvisor for dealer and service centers

Transform dealer and service center effectiveness

Manufacturers depend on independent dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

Dealers and service providers can use Circuitry.ai's conversational interface, PAL, to access a wide range of Advisors offered by OEMs, suppliers, and service information.

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
  • Improve profit margins on service and parts

Customer Self Service

service aidvisor for customer self-service

Empower customers to improve experience, efficiency, and value

Give your customers the self-service experience they want with Service AIdvisor. Our platform delivers best-in-class AI customer service, understanding complex product issues and providing accurate answers through a conversational interface on any channel.

Service AIdvisor specializes in resolving customer service and support issues related to the operation, maintenance, and servicing of complex products on any channel.

With Service AIdvisor, companies can:

  • Improve first contact resolution rates
  • Enhance customer satisfaction 
  • Reduce average handling time and operational costs
  • Provide support in multiple languages and channels

Resolve customer inquiries in minutes.

 
service aidvisor for field service teams

Improve service technician productivity

Spending hours looking for the right information?

Service AIdvisor helps field service technicians find the information they need to fix problems faster and more accurately

Service AIdvisor improves field service productivity by providing:

  • Pre-visit work instructions
  • Answers to questions on service procedures
  • Debriefing post-service work
  • Parts recommendations to complete the service job
  • Hands-free and multi-language support

The results? Improved first-time fix rates, higher CSAT scores and fewer truck rolls.

 

service aidvisor for customer service and contact centers

Boost contact center efficiency and customer satisfaction

Contact centers face critical challenges, including long wait times, unresolved issues, and inconsistent service quality.

Service AIdvisor enhances productivity and resolution rates by providing contact center agents with the information and multi-step guidance they need to tackle complex issues quickly and effectively. We go beyond your standard customer service chatbot and virtual assistant.

With Service AIdvisor's agentic AI, contact centers will see significant improvement in:

  • Resolution rates
  • Multilingual support
  • Onboarding new agents
  • First-contact resolution rates

Allow your human agents to focus on higher value work.

 

service aidvisor for dealer and service centers

Transform dealer and service center effectiveness

Manufacturers depend on independent dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

Dealers and service providers can use Circuitry.ai's conversational interface, PAL, to access a wide range of Advisors offered by OEMs, suppliers, and service information.

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
  • Improve profit margins on service and parts
service aidvisor for customer self-service

Empower customers to improve experience, efficiency, and value

Give your customers the self-service experience they want with Service AIdvisor. Our platform delivers best-in-class AI customer service, understanding complex product issues and providing accurate answers through a conversational interface on any channel.

Service AIdvisor specializes in resolving customer service and support issues related to the operation, maintenance, and servicing of complex products on any channel.

With Service AIdvisor, companies can:

  • Improve first contact resolution rates
  • Enhance customer satisfaction 
  • Reduce average handling time and operational costs
  • Provide support in multiple languages and channels

Resolve customer inquiries in minutes.

 

Reliable

Servicing complex, configurable products can be a headache—especially when working with manual processes or generic ai powered chatbots.

Service AIdvisor simplifies things with AI-powered answers you can trust. Our system uses specialized knowledge and continuous learning to stay ahead of the curve.

Knowledgeable

Get the right service information, right now. Service AIdvisor searches all your resources—from manuals to videos—so you can resolve issues faster than ever.

How many more jobs could you perform with more time?

Accessible

Deliver consistent, high-quality service everywhere. Service AIdvisor provides instant answers to customer queries, field techs, and support agents, on any channel, in any language.

Key Features of Service AIdvisor

Your trusted Advisor for reliable answers and recommendations for all service needs

Struggling with inconsistent service information and outdated knowledge bases? Circuitry.ai's Service AIdvisor solves customer issues by providing accurate answers to everyone, improving service quality and reducing costs. Provide customer support anytime. Anywhere.

Ingest service knowledge and data

Service AIdvisor taps into your manuals, videos, and service bulletins to deliver precise answers.

Conversational experience

Get answers effortlessly through a natural, conversational interaction that feels as intuitive as speaking with a person.

Guided diagnostics

Service AIdvisor combines intent, product context, and service data to diagnose issues and provide step-by-step instructions.

Incorporate expert knowledge

Feedback helps our AI learn and adapt. By integrating expert knowledge, Service AIdvisor improves its service answers.

Enable all service stakeholders

Service AIdvisor is available to all stakeholders—customers, contact centers, technicians, and dealers —within their workflows.

Accuracy, trust, and security

We protect your data with segregation, authentication, and role-based access, keeping you in control of your data.

Benefits of Service AIdvisor

Boost service quality and customer experience

Circuitry.ai’s Service AIdvisor enhances service quality, reduces costs, and improves customer experience. The benefits to service organizations include:

  • Faster issue resolution
  • Increased first-time-fix rates
  • Fewer truck rolls
  • Improved productivity
  • Faster onboarding for service workforce
  • Improved product uptime
  • Improved customer satisfaction scores
  • Improve productivity

  • Enhance the customer experience

  • Save money

  • Optimize uptime

35% improvement in productivity

Imagine technicians getting the right answers instantly, without digging through files. That's Service AIdvisor. It reduces support calls, improves service, and boosts productivity by automating routine tasks. Enabling your human agents to focus on value-added work.

  • Faster Answers: Service AIdvisor gives technicians the precise information they need instantly.
  • Less Support Calls: Reduce the volume of calls to your tech support center.
  • Improved Service: Agents provide better responses and resolve issues faster.
  • Increased Productivity: Automate tasks and predict maintenance needs to minimize downtime.

45% faster average handling time

Tired of long support calls and frustrated customers? Service AIdvisor provides instant recommendations.  Your team can focus on customer care, not information searches—resulting in a better overall customer experience.

  • Faster Resolutions: Service AIdvisor provides faster more accurate answers based on past history and case details.
  • Improved Fix Rates: Increase first-time fix rates and reduce resolution times.
  • Happier Customers: Boost product uptime and customer satisfaction.
  • Focus on Customers: Free up your team to focus on customer care, not searching for information.

25% reduced cost to serve

The quality of your service decisions directly impacts warranty costs, service delivery efficiency, and overall service profitability. Service AIdvisor empowers all participants in the service chain to make informed decisions regarding diagnostics, repair procedures, and parts, optimizing service delivery.

By incorporating generative AI powered Service AIdvisor into field service operations, organizations can better address service issues and enhance customer satisfaction and operational efficiency, which ultimately lead to significant cost savings.

Increase equipment uptime by 10-20%

The Service AIdvisor delivers significant improvement in equipment uptime by providing precise diagnostic information and step-by-step repair instructions for efficient troubleshooting while automating routine maintenance tasks to ensure consistent and timely execution.

Service AIdvisor also helps you achieve optimal parts management by recommending the right parts and effectively managing inventory, preventing delays.

Additionally, integrating Service AIdvisor into customer support channels accelerates the resolution of customer-reported issues, reducing downtime and improves overall customer satisfaction.

Service AIdvisor FAQs
FAQs

Have questions?

How is Service AIdvisor different from existing knowledge applications?

Powered by generative AI, Service AIvisor significantly outperforms current knowledge management applications in time to resolve, quality of responses, and user experience.

Service AIdvisor uses advanced algorithms to provide real-time, context-specific solutions and continuously learn from new data, offering tailored and accurate responses.

Unlike traditional knowledge applications that rely on static databases and keyword-based searches, AI-powered advisors can diagnose problems, identify root causes, and suggest dynamic solutions.

Service AIdvisor delivers a more interactive and conversational user experience through natural language interactions, offering coherent, context-aware advice.

Can we integrate Service AIdvisor with our CRM and FSM applications?

Yes, Service AIdvisor seamlessly integrates with existing CRM and FSM applications, supporting current workflows for various stakeholders in the service value chain.

Circuitry.ai's Pal, a conversational AI chatbot, interacts with Service AIdvisor across any channel and can be easily embedded and accessed from web or mobile applications.

Additionally, Service AIdvisor is available as a browser extension that works alongside any CRM application, allowing it to use field values in CRM screens directly, eliminating the need for redundant data entry.

Service AIdvisor also offers Open API-compliant RESTful APIs, enhancing efficiency, reliability, and ease of integration with CRM, FSM, or other enterprise applications.

How does Service AIdvisor incorporate user feedback and input to improve the answers?

Service AIdvisor incorporates user feedback and input to improve its answers through several mechanisms. Users can rate the quality of answers and provide comments, which are reviewed by experts who can offer more accurate responses based on this feedback. These expert answers are then used to train the AI model.

The Service AIdvisor also provides references to the specific knowledge sources and sections from which answers are generated, allowing users to review these sources for quality and trust verification.

Additionally, Service AIdvisor is regularly updated with the latest data and knowledge, ensuring it provides reliable and up-to-date answers.

This evaluation, validation, and observability framework ensures the accuracy and traceability of responses, minimizing errors and building trust with stakeholders.

How is Service AIdvisor different from other service chatbots and Copilots?

Service AIdvisor was meticulously designed for manufacturers of complex products, making it stand out from other service chatbots , virtual assistance, and copilots. Unlike generic solutions, Service AIdvisor is trained on product knowledge, service lifecycle data, a detailed product graph, and ontologies.

This specialized training ensures it delivers the most accurate and relevant answers, tailored specifically to your industry's unique challenges.

Service AIdvisor delivers precise answers in even the most demanding service environments. Seamlessly integrated and user-friendly, it boosts efficiency and drives superior results.

Harness the power of Gen AI to optimize service delivery

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