Improved service outcomes for dealers
Circuitry.ai deploys AI Workers that act as a dealer’s best Service Advisor, Parts Manager, and Warranty Administrator embedded directly into daily workflows.
Empower dealers with Service AI to improve profitability, cash flow, and service experience
Dealers struggle with slow and inconsistent service decisions, technician and advisor productivity gaps, missed upsell opportunities in F&I, frequent rework and comebacks, and delayed warranty approvals.
Circuitry.ai's AI-powered Service Decision Intelligence delivers day-to-day value for dealers by guiding in-the-moment decisions across service, parts, and warranty.
Service: faster diagnosis, higher first-time fix, more repair completions
- Shorter time-to-diagnose: Service Advisor's AI-guided troubleshooting and knowledge access reduces information lookup time for advisors and techs.
- Higher first-time fix rate (FTFR): Better recommended actions + correct part identification reduces comebacks.
- More productive dispatching: Right skill / right job assignment and clearer repair plans reduce rework and handoffs.
- Better advisor consistency: Standardizes service write-ups and decisions across locations and experience levels.
Primary KPI impacted: repair orders per technician per day
Parts: fewer delays, better fill-rate, less dead stock
- Right part, first time: Parts Advisor maps symptoms → likely fix → exact part(s), reducing “wrong part ordered” and repeat visits.
- Reduced backorders and cycle time: Smart alternates/substitutions and faster sourcing decisions reduce product downtime.
- Lower emergency freight: Fewer last-minute expedites due to misdiagnosis or incorrect ordering.
- Inventory optimization signals: Insights on what parts actually drive repairs in the dealer’s region and fleet mix.
Primary KPI impacted: cycle time and parts fill rate.
Warranty: higher claim approval rate, faster payment, less admin work
- Fewer claim denials/chargebacks: Claim scoring by Warranty Decision Intelligence validates claims for compliance with policy, causality, labor ops, and documentation completeness.
- Faster adjudication: Auto-approval of low-risk claims and guided correction of high-risk claims reduces days-to-pay.
- Less manual admin: Warranty administrators spend time on exceptions, not repetitive claim entry, TSB, and procedure lookups.
- Better transparency: “Explainable” reasons for acceptance/denial help fix upstream behaviors (RO notes, labor, diagnosis, coding, photos).
Primary KPI impacted: days-to-cash and chargeback rate
Shared benefit between OEMs and dealers
OEMs see cleaner claim submissions, stronger repair compliance, reduced warranty leakage, and better field data through a shared service decision intelligence platform that delivers immediate value for dealers and measurable gains for OEMs across productivity, warranty cost control, and service and parts profitability.
| Shared KPI | Dealer benefit | OEM benefit |
|---|---|---|
| FRFT | Fewer comebacks, higher CSI | Customer satisfaction, fewer repeat repairs |
| Claim accuracy | Faster payment | Lower leakage |
| Cycle time | More throughout | Higher customer satisfaction |
| Parts accuracy | Close ROs | Fewer returns |
Circuitry.ai’s solution empowers dealer and service networks
Circuitry.ai unifies service, parts, and warranty decisions into a single AI-driven platform that helps dealers work faster, get paid sooner, and deliver better service, while enabling OEMs to reduce warranty costs, improve compliance, and gain trusted, high-quality field insight across the dealer network.
| Dealer outcome | Circuitry.ai capability |
|---|---|
| Faster diagnosis | Service Advisor + knowledge graphs |
| Fewer wrong parts | Parts Advisor + symptom-to-part intelligence |
| Fewer rejected claims | Warranty Decision Intelligence + explainable claim scoring |
| Less admin work | AI Agents that pre-validate, auto-fill, and auto-submit |
Request a demo to see how Circuitry.ai helps OEM and dealers to drive service profitability, product uptime, and customer experience.