Warranty Decision Intelligence
Omnichannel AI Agents

Circuitry.ai extends Warranty Decision Intelligence (WDI) beyond traditional claim processing by delivering AI-powered interactions across web, voice, messaging, and email channels.

Each channel is connected to the same Decision Intelligence platform, and Warranty AI workers, enabling more consistent and accurate coverage and policy interpretation, claim guidance, automation, and stakeholder experiences.  

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Circuitry.ai WDI Omnichannel AI Agents

Unified Service Decision Intelligence (SDI)

All AI agents share a common decision layer that understands warranty policies, service contracts, repair procedures, claim history, parts, labor rules, and business policies. This ensures every interaction, regardless of channel, provides consistent recommendations, captures the right information, and automates repetitive work while keeping humans in control when needed.

Web

Web Agent

Works alongside existing claim and administrative systems to guide users and automate work.

  • Retrieves claim, coverage, contract, and administrator information
  • Guides adjusters through complex workflows
  • Automates claim intake, data entry, and navigation
  • Integrates with most systems without APIs

Business impact

Faster processing • Less training • Lower integration effort • Higher productivity

Built for

Claims teams Dealers OEMs Administrators
Voice

Voice Agent

Handles warranty support calls and captures the information needed to move claims forward.

  • Manages warranty support calls and claim intake
  • Captures symptoms and verifies coverage
  • Answers policy and contract questions
  • Turns conversations into structured claim data

Business impact

24/7 support • Shorter call times • Better first-contact resolution

Built for

Dealer service advisors Customers
Messaging

Messaging Agent

Keeps service and claim conversations moving through SMS, WhatsApp, and chat.

  • Requests photos, videos, documents, and missing details
  • Provides claim and service status updates
  • Asks intelligent follow-up questions
  • Coordinates appointments and inspections

Business impact

Higher completion rates • Richer evidence • Better customer engagement

Built for

Customers Dealer advisors Technicians Inspectors
Email

Email Agent

Reads and responds to claim emails while organizing the information and files they contain.

  • Receives and sends claim-related emails
  • Extracts information from attachments and forms
  • Summarizes requests and prepares responses
  • Identifies and requests missing information

Business impact

Less manual email handling • Faster turnaround • More complete claim packages

Built for

Customers Dealers Administrators Suppliers

Why Web Agent is different

Many warranty ecosystems include legacy claims, contract, and administrator applications that don’t expose modern APIs.

Circuitry.ai's Web Agent can interact with browser-based applications like a trained user, automating vital but repetitive activities such as claim lookup, contract verification, coverage validation, status updates, and information retrieval.

This dramatically reduces deployment time while using the existing systems of record.

Business outcomes

Accelerate claim intake and adjudication.

Improve consistency through a shared Decision Intelligence layer.

Enhance dealer, customer, administrator, and inspector experiences.

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Reduce manual swivel-chair work across multiple systems.

Support automation without replacing existing warranty platforms

Intelligent Workflow

Expand AI across every communication channel while maintaining governance and auditability

Example omnichannel flows 

  1. Dealer or customer reports issue via voice or messaging →
  2. AI captures structured claim information and images →
  3. Web Agent retrieves claim, contract, and administrator data from existing systems →
  4. Warranty Decision Intelligence evaluates coverage, risk, and recommendations →
  5. Email Agent sends confirmations or requests additional evidence →
  6. Messaging Agent provides claim status updates until issue resolution.
Circuitry.ai WDI in action

See Warranty Decision Intelligence Agents in action

Circuitry.ai combines Voice, Messaging, Email, and Web Agents with a unified Warranty Decision Intelligence platform to automate claim intake, retrieve information from existing systems, evaluate coverage and risk, and keep every stakeholder informed throughout the warranty lifecycle.


Request a personalized demo today and discover how Circuitry.ai helps manufacturers, warranty administrators, and service organizations transform warranty operations through Service Decision Intelligence and Autonomous Warranty Journeys.

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