Field Service Next East 2026
August 10 - 12, 2026 JW Marriott Orlando Grande Lakes, Orlando, FL
Join Circuitry.ai at Field Service Next East
We’re proud to be a sponsor and presenter at Field Service Next East 2026, the premier event for service, support, and customer experience leaders. Learn how our AI service workers augment your service operations to deliver better business outcomes.
Our sessions
AI Labs presentation: AI-powered Autonomous Support for Mission-critical Service at Scale
August 10, 2026, 11:35 am
Service and support teams face mounting pressure to respond faster and scale without adding headcount. In this session, Ashok Kartham, CEO of Circuitry.ai, is joined by Ramzi El-Achkar, Director of Hardware Support at Hypertec, to discuss how AI-driven Decision Intelligence helps service and support teams automate interactions, streamline workflows, and deliver consistent, accurate resolutions.
What you'll learn:
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Real-world examples of autonomous service reducing manual effort at scale
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How Service Decision Intelligence differs from CRM ticketing, copilots, and knowledge base tools
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How AI Advisors train on existing knowledge and continuously improve through technician feedback
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Practical steps to deploy AI-guided support across your field service and support operations
Technology Roundtable: From Knowledge Mining to Autonomous Service Journeys: How AI Agents Are Transforming Service and Support Operations
August 11, 2026, 11:40 am
Service leaders are still wrestling with resolution speed, first-time fix rates, and technician productivity, even as service environments grow more complex. This executive roundtable, led by Josh Russell, VP of Products, and Dhruv Desai, Solution Consultant at Circuitry.ai, explores how to move beyond traditional knowledge management toward autonomous service journeys powered by decision intelligence and AI agents.
What you'll walk away with:
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How to turn underused service knowledge into decision-ready intelligence
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A KPI model for measuring autonomous service journeys
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High-value AI agent use cases across the service lifecycle
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A clear path from AI assistance to fully autonomous service execution
Schedule time with us
Whether you want a quick demo at the booth or a deeper conversation about your AI strategy, let’s connect.