Transform warranty management with AI solutions. Streamline claims processing and reduce fraud while retaining your existing systems.
There is surging interest in applying AI to warranty and service contract management. Many OEMs and Third-Party Administrators (TPAs) want to speed up claims, reduce fraud, and get more insights from their data. Industry analysts note that traditional warranty processes leave value on the table, and AI can transform claims handling from a cost center into a value driver.
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Quick Guidance
Circuitry.ai is the intelligence layer your warranty administration platform has been missing. Augment your warranty team with AI Advisors, Analysts, and Agents working 24/7 to save money and delight your customers. Circuitry.ai’s Warranty Decision Intelligence augments warranty workflows, enabling features like instant knowledge retrieval, predictive insights, and automated claims handling that legacy warranty management systems lack. Circuitry.ai is the intelligence layer your warranty administration platform has been missing.
Decision Intelligence augments warranty workflows, enabling features like instant knowledge retrieval, predictive insights, and automated claims handling that legacy warranty management systems lack.
Circuitry.ai is the next-generation AI-native solution for warranty and service contract management. Built from the ground up with AI and decision intelligence at its core, Circuitry.ai’s platform can boost productivity by 35% and speed up claim processing time by 20%+, a clear efficiency edge over more manual processes.
The flexibility of warranty decision intelligence fulfills the needs of different enterprises, such as OEMs that value predictive maintenance and quality feedback loops, emerging manufacturers with new warranty models and tons of telematics data to leverage, and mid-size dealer groups that don’t have large IT departments.
OEMs offer factory warranty and extended service contracts, administered in-house, via TPAs or some combination. Circuitry.ai enables OEMs to realize value by improving warranty cost control, product quality feedback, supplier recovery, and dealer service experience. For example, OEMs can use advanced AI analytics to immediately detect quality signals from claims data, saving millions by addressing defects faster and ideally avoiding recalls.
TPAs and warranty providers are specialized companies that administer extended warranties, service contracts, and F&I products for dealers, OEMs, agencies, and insurers. TPAs operate on thin margins and need to scale fast and efficiently. AI can reduce loss ratios and admin costs. For example, a TPA that processes thousands of claims weekly could use AI agents to streamline and automate much of the process, allowing them to handle a higher volume with the same staff driving a healthy ROI.
Large public and private dealer groups sell extended warranties or handle service contract admin for their customers, in many cases acting like a TPA for products they sell. Dealer groups care about speed, customer experience, and customer lifetime value. Every day a claim is delayed, it affects customer satisfaction in the service department and for the customer.
With Warranty AIgent and Warranty AIdvisor, dealers can satisfy customers on the spot with AI warranty workers that provide instant approvals or answers. In contrast, if they rely on a legacy system, the Service Advisor might be waiting on hold or navigating complex forms in a legacy system. Dealers can use AI capabilities to differentiate their service experience while improving their profit margins.
Warranty Decision Intelligence results in faster processes, lower costs, and better customer/dealer experience:
Here are a few examples of how AI addresses current issues and delivers superior value to your warranty operations:
Circuitry.ai was born in the AI era to bring decision intelligence to warranty operations. Unlike legacy platforms, which were architected before the AI boom, Circuitry.ai’s design is AI native and uses machine learning and generative AI to deliver real-time recommendations, decisioning and automation in ways legacy systems can’t.
For example, Circuitry’s Warranty AIdvisor and AIgent act as virtual experts and agents within the workflow, answering complex coverage questions, flagging anomalies, and even auto-processing routine approvals. Augmenting your current warranty management software workflows.
Claims Advisor plugs into the existing claims process. Claims are still processed in your current system, but the AI claims processor assigns a claim score, reviews attachments for fraud, and recommends approvals/denials before the adjuster ever sees the claim.
For instance, AI image analysis can eliminate up to 20% of adjusters’ manual review time, allowing them to process more claims per day while improving accuracy.
Circuitry’s AI warranty management software solutions are designed to augment existing systems. An OEM or TPA can layer Circuitry’s decision intelligence on to their current warranty administration software to gain AI capabilities.
Circuitry.ai’s solution serves as both a complement and an enhancement to transaction-focused systems. While current systems largely focus on workflow in managing warranties, contracts, claims, and payments lifecycles, Circuitry.ai adds a layer of intelligence. How? By using predictive analytics via Warranty AInalyst for early issue detection, conversational AI via our PAL for instant answers to dealer queries, and cognitive automation for AI processing of pictures, text, PDFs, and other documents.
Circuitry.ai is not just an AI tech company but an AI company that truly understands warranty and service contracts. Circuitry.ai’s team created the warranty management systems used by leading OEMs and administrators over the past 25 years. Now, we’re reinventing warranty management with artificial intelligence to meet the demands of today and tomorrow. We understand the intricacies of OEM warranty policies, dealer operations, TPA operations, and financial models. We combine that business knowledge with innovative AI that is purpose-built for warranty and service contracts.
We know that even augmenting an existing warranty platform is a big decision. Circuitry.ai offers AI model training with your data at a low cost with flexible subscription pricing and a dedicated Success Team to ensure a smooth transition.
As an agile firm, Circuitry.ai can configure solutions to a client’s specific needs much quicker. For example, when an OEM needs a custom AI model to detect a new failure pattern, Circuitry’s data scientists can deploy that in days or weeks, whereas a large competitor might put it on the roadmap for next year.
Being AI cloud-native and modular, Circuitry.ai’s warranty intelligence platform integrates with new data sources such as IoT sensors, telematics, and new CRM systems easily. In contrast, older systems might require heavy development to do the same. Circuitry.ai is focused on working closely with clients in an iterative, fast-paced manner to ensure they get the exact decision intelligence they need.
Developing sophisticated AI in-house requires companies to invest heavily in new talent, infrastructure, and additional software acquisitions driving CAPEX. There’s also the risk that after all that spending, the resulting product might not meet expectations since AI projects can often fail to deliver ROI if not done correctly.
Partnering with Circuitry.ai offers a cost-effective alternative leveraging the R&D Circuitry.ai has already done and continues to innovate. You can roll out AI features that are tried and tested in real-world deployments rather than entirely new and experimental.
Circuitry.ai is the first AI-native platform for warranty and service contract management. We help OEMs, TPAs and dealers make smarter decisions in real time, cutting approval times from days or hours to seconds, slashing costs on false claims, and boosting productivity by over 35%.
Upgrade and transform your warranty process with Circuitry.ai’s Warranty Decision Intelligence and improve the quality, consistency + accuracy, and velocity of every warranty decision.
Contact Us now to have a conversation or schedule a demo so you can see why and get started with our POV program to realize the benefits of AI in warranty and service contract management.
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About the author Ted Danner has over 20 years of experience in OEM warranty and service contract management, claims operations, sales, and aftersales at Nissan and at a VSC TPA. He brings a strong track record in business transformation, claims expense control, analytics, and dealer and customer experience improvement. |
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