Three ways Warranty Decision Intelligence transforms warranty operations

Dealer and contact center operations play a critical role in warranty performance. When claim handling is all or partly manual, documentation is missing, or teams are overloaded, it leads to delayed resolutions, increased costs, and missed supplier recovery opportunities.

Warranty Decision Intelligence is making warranty operations smarter at every step. From dealer-submitted claims to live contact center interactions, AI-powered specialists can help teams handle more volume, respond faster, and make better decisions.

Here are three ways you can put Warranty Decision Intelligence to work:

Improve claim adjudication with intelligent automation

Warranty leaders often face a tough balancing act: control costs while avoiding delays and excessive claims. Warranty Decision Intelligence supports agents, automates routine tasks like pre-approvals and scoring claims, and drives faster, more accurate decisions.

• AI-powered claim automation: AI handles repetitive tasks like claim intake and processing, reducing review times while improving decision quality.

• Standardized, accurate decisioning: AI automatically scores claims and applies pre-approval rules instantly to help teams make faster, more consistent decisions.

• Parts and labor validation: Submitted charges are verified against historical benchmarks and common repair patterns, minimizing over-repairs.

• Insights from across your ecosystem: AI connects data from repair procedures, inspection reports, coverage guidelines, and TSBs to deliver real-time decisions.

Support contact centers with instant guidance

When every call depends on how quickly someone can find the right answer, even strong contact center teams can fall behind. With Warranty Decision Intelligence, contact centers get intelligent, context-aware support based on your knowledge base. 

• Real-time support: AI supports new and experienced agents alike, offering step-by-step answers during live calls or chats.
  
  
• Instant answers: From warranty coverages and extensions to recalls and TSBs, AI quickly delivers the information that agents and dealers need.
  
  
• Reduced call volume through self-service: Dealers and customers can resolve routine coverage or claim status questions through a conversational AI interface.
  
  
• Faster resolutions, happier teams: When the right answers are instantly available, agents work faster, reduce handling time, and improve consistency across every channel. 

Warranty predictive insights

Beyond faster decisions, Warranty Decision Intelligence, provides visibility into what’s happening across dealers, customers, and contact center activity, helping you catch issues earlier, prioritize better, and respond faster. 

• Predictive alerts: AI identifies trends in claims and flags early warning signs like recurring part failures, repair anomalies, or dealer-specific inconsistencies. 

• No Trouble Found (NTF) and root cause analysis: AI surfaces connections between claim data, service history, and prior claims to reduce NTF rates. 

• Dealer scoring: AI continuously evaluates dealer submissions against historical data to highlight patterns to ensure out-of-line trends are immediately spotted.

• Actionable feedback loops: Insights from AI feed back into workflows to inform decisions and continuously refine processes. 

Join the conversation during  the AI-SWLM Think Tank Series

The MAPconnected AI-Service & Warranty Lifecycle Management (AI-SWLM) Think Tank series brings together industry to explore how AI is transforming warranty and service operations. The next session in the series, Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists, goes live on June 17 at 2:00 PM ET.  

You’ll hear from Angela Schumacher, Manager of Dealer Engagement and Outreach at Bridgestone Americas; Alejandro Caragay, Warranty Engineer at Ford Motor Company; and Ted Danner, Senior Director of Automotive Warranty & Service Contract at Circuitry.ai. 

 Together, they'll discuss how AI is helping teams reduce call volume, speed up claim validation, and deliver faster, more consistent answers to dealers and customers. Join us and see what’s possible.

Register now to join the MAPconnected Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists webinar.