Circuitry.ai Q4 2024 product roundup

At Circuitry.ai, we’re always looking for ways to make your workday simpler and more effective while increasing your team’s capacity. Last quarter, we introduced several updates designed to help you solve challenges faster, reduce effort, and get better results across your operations.

From improving how you access knowledge to enhanced answer transparency, every feature is focused on helping you save time and make smarter decisions.

Here’s a snapshot of our exciting new features!

1. Parts AIdvisor: Quickly locate exact part numbers and get recommendations.
2. Image support: Advisors now display diagrams and step-by-step visuals.
3. Schematics support: Access, query, and interact with schematic diagrams.
4. Explain Answer: See the data behind every response for full transparency.
5. Video training support: Train your Advisor on videos and jump directly to the relevant timestamp when a video is used as a source.
6. AI agents: Use AI-powered agents to handle repetitive tasks and streamline processes.
7. Article creator: Quickly draft, edit, and publish articles.
8. Zapier app integration: Automate workflows between Circuitry.ai and over 7,000+ apps.
9. Building codes support: Train your Advisor on up-to-date compliance regulations.
10. AI analysts: Leverage AI Analysts to detect trends and predict outcomes.

Find the right parts faster with Parts AIdvisor

Finding the right part shouldn’t feel like searching for a needle in a haystack. When technicians need to order parts quickly, vague part names or similar components can lead to confusion, delays, or even costly mistakes.

The Parts AIdvisor uses your parts catalog to recommend the exact part codes you need. It clears up ambiguities in part names, identifies related components required for the repair, and suggests the correct codes to simplify ordering and supplier communication.

Parts AIdvisor displays recommendations in a clean, easy-to-read table format, showing key details like part numbers, descriptions, and reference numbers. This user-friendly approach means you can quickly verify information and make accurate selections.

Troubleshoot faster with visual support

When you’re troubleshooting complex systems, a picture really is worth a thousand words. Advisors can now interpret and display images directly in their responses. Whether it’s a parts diagram or step-by-step visual, you’ll see the right image pop up during your conversation to help you solve issues faster and more accurately.

Showing images like diagrams, visual step-by-steps, or product specs in Advisor responses makes complex tasks easier by showing exactly what you need to see.

Visuals save time and reduce mistakes by providing clear, immediate guidance for troubleshooting or decision-making. By aligning with the different ways that people work, Advisors build trust and make problem-solving faster and more accurate.

Solve faster with interactive schematics

Your service teams rely on schematic diagrams to troubleshoot and repair complex systems, but static files can slow them down and leave room for error. When every second counts, accessing and interpreting schematics shouldn’t be a bottleneck.

With schematic support via our Parts AIdvisor, your technicians can get instant, accurate answers to questions about components, connections, and flows. They can highlight key lines, zoom in on details, and seamlessly navigate interlinked diagrams—all within our dynamic, AI-powered platform.

With access to instant answers based on schematics, your team has everything they need to work faster, avoid mistakes, and stay safe on the job. And since schematics are accessible from any device, your technicians always have the support they need, whether they’re in the shop or out in the field.

Understand Advisor answers

At Circuitry.ai, our goal is to build trust through full transparency. When you’re dealing with complex issues, understanding why the Advisor gave a specific answer is essential.

While you can already see the knowledge used to generate an answer, the Explain Answer feature goes a step further by showing how the Advisor analyzed and interpreted that knowledge in order to create its answer.

With the new Explain Answer feature, you can click a button to see a breakdown of how the Advisor used its knowledge sources to craft its answer. This makes it easy to trust and verify recommendations, especially in high-stakes scenarios.

And what if the Advisor’s answer—or the sources it used—wasn’t quite right for your question? That’s where the Expert Answer feature comes in. You can quickly correct the Advisor’s response by submitting an Expert Answer. The next time the same question is asked, the Advisor will use your Expert Answer as the top source for its response, ensuring accuracy moving forward.

You never have to worry about the “black box” effect, where you don’t know how the AI came up with its answer. On top of that, you can be confident that the Advisor’s answers align with your organization’s compliance standards or protocols.

Simplify video training

Imagine having 40 videos you want to train your Advisor on; you’re probably thinking you’ll have to put aside the time you don’t have in your already busy day to manually add each video URL to your Advisor.

With our latest update, adding videos to your Advisor is easier than ever. If you have a YouTube playlist you'd like to train your Advisor on, you can add the playlist URL, and the Advisor will automatically collect all the videos in the playlist.

Here’s what makes this even better: when you ask a question, the Advisor provides an answer just like always. Below the answer, you'll see the list of sources used to generate the response. If a video is one of those sources, clicking on it will take you directly to the exact timestamp that answers your question.

No need to sit through the entire video —your team can get the information they need quickly and efficiently.

Automate workflows with AI agents

Some tasks don’t need to take up your team’s time. That’s where Circuitry.ai’s latest agentic capabilities come in.

By combining recommendations from AI Advisors and predictions from AI analysts, AI agents can handle repetitive tasks and make informed decisions with minimal to no human intervention. These AI-powered agents streamline decision-making across sales, service, parts, and warranty workflows, boosting productivity and efficiency with minimal effort.

With AI agents, your team can automate actions like locating and ordering parts and processing claims faster by scoring them against predefined criteria. AI agents can also work seamlessly across your systems, creating cases in CRMs, submitting warranty claims, and generating work orders—without needing manual input.

Built on Circuitry.ai's Decision Intelligence platform, AI agents seamlessly integrate with your enterprise tools, leveraging decision models and a comprehensive product knowledge graph to save you time, improve productivity, and keep operations running smoothly. By taking care of the busy work, AI agents let your team focus on what matters most.

Build knowledge with the article creator

Your team’s hard-earned expertise is too valuable to stay siloed. At Circuitry.ai, we’re giving you multiple ways to enrich your Advisor’s knowledge—from capturing your team’s tribal knowledge with Expert Answers to automated content ingestion through Zapier and, now, the ability to create articles directly within the platform.

The new Article Creator allows your team to quickly create and publish articles directly in the Advisor's knowledge base, ensuring critical tribal knowledge is never lost.

The more knowledge, articles, and tribal knowledge you add, the better your Advisor becomes—providing smarter, more helpful answers to your team and customers. It's a valuable addition to our other knowledge-building methods, like pulling data from CRMs via Zapier or leveraging Expert Answers from your senior staff.

Connect everything with Zapier

Managing data across multiple platforms can be a hassle, especially when information needs to flow seamlessly between tools. Manually moving data between systems can often lead to wasted time and the potential for errors.

Our partnership with Zapier changes all that. With access to over 7,000+ applications—including CRMs like Salesforce and Microsoft Dynamics, and cloud storage solutions like Google Drive, SharePoint, and Dropbox—you can easily connect Circuitry.ai with the apps your team already uses. Best of all, it requires no coding.

Zapier makes it simple to automate tasks, like uploading knowledge sources to an Advisor’s knowledge base, syncing data between systems, or triggering workflows across platforms.

By automating workflows and reducing manual effort, our Zapier integration allows your team to focus on value-added work, improve accuracy, and get more benefit from the tools they rely on every day.

Stay compliant with integrated building codes

Navigating complex regulations and compliance requirements can be daunting, especially when different teams rely on outdated or fragmented information. Missing a critical compliance detail could result in costly delays, penalties, or safety risks.

With our new partnership with the International Code Council (ICC), your Advisor can now access and integrate building codes alongside your existing knowledge sources. This turns your Advisor into a single source of truth for compliance, regulations, and your company’s own data.

By training your Advisor on up-to-date building codes, your team can quickly get answers to regulatory questions without sifting through dense manuals or external resources. Whether you’re checking installation requirements or ensuring your project meets safety standards, your Advisor can provide instant, accurate guidance to keep your business on track.

Turn data into decisions and actions with AI analysts

Understanding past performance and predicting future outcomes is key to driving better results. But sifting through historical data can be time-consuming and overwhelming, especially when insights are buried in spreadsheets, dashboards, reports, and unstructured data.

With our AI-powered analysts, you can turn raw data into actionable insights. As part of our Decision Intelligence vision, AI analysts provide predictive analytics, helping you make data-driven decisions faster.

For example, Warranty AInalysts can create repair profiles, detect fraudulent claims, and give early warnings of emerging issues.

Whether you’re analyzing warranty claims, parts usage, or customer feedback, AI analysts uncover trends, detect anomalies, and provide predictions to guide your decisions and next steps.

Ready to try them out? Log in to your account now or visit our help center to learn more. Don’t have an account? Get started with a free proof of value today.