Webinar: Designing Autonomous Service Journeys with the TRACK Framework

Keeping equipment running, controlling warranty costs, and meeting response-time promises isn’t getting easier. Processes built for yesterday’s service environment are straining under today’s expectations and resource constraints.

Even with digital tools in place, there are still gaps: missed handoffs, inconsistent data, and decisions that depend on tribal knowledge. These gaps delay fixes, raise costs, and frustrate customers.

Our latest webinar will show you a practical way forward. Using the TRACK framework (Target, Review, Assign, Capture, Kaizen), you’ll learn how to map and deploy an Autonomous Service Journey that works in the real world with clear, repeatable processes you can apply to your own operations.

At Circuitry.ai, we pioneered Autonomous Service Journeys, a structured, AI-powered approach to closing service gaps, and built the TRACK Framework to make designing them straightforward and repeatable.

Autonomous Service Journeys move service from reactive to proactive workflows powered by AI workers. They sense problems early, interpret context across manuals and warranty data, decide on the right next step, and act.

What you’ll learn

You’ll hear from Josh Russell, VP of Products, Circuitry.ai., and Mark Hessinger, a service leader with decades of experience in customer focused global operations, customer support, and service delivery, as they explain the TRACK method and how to use it to implement your autonomous service journey.

• Target the service outcomes and business goals that matter most.
• Review your processes and data to spot where decisions slow down.
• Assign AI workers to handle repetitive or knowledge-heavy tasks.
• Capture results and insights so you can show ROI.
• Kaizen: Apply small, ongoing improvements to keep your service journey effective.

Who should attend

This session is designed for service leaders who are balancing uptime promises, customer satisfaction, and tight budgets while juggling technician shortages. If you oversee warranty operations, field service, or service strategy, you’ll find practical guidance you can apply right away.

It’s also valuable for IT and data leaders exploring AI’s role in service, and for operations and transformation teams who want a clear, step-by-step approach to scale service capacity and improve outcomes.

Why it’s worth your hour

You’ll leave with a plan for designing your first Autonomous Service Journey. Whether you need to reduce downtime, improve first-time-fix rates, lower warranty costs, or expand service capacity, this session will give you the tools and confidence to get started.

Join us on October 9, 2025 at 1 PM EST (12 PM CST) for this one-hour webinar.