Service Decision Intelligence at 2025 Smarter Services Executive Symposium

For manufacturers of complex, mission-critical equipment, service is the heartbeat of the business. Every minute of unplanned downtime risks breaking a customer’s trust, missing a contract obligation, or triggering financial penalties.

And yet, service teams are often left without the tools or information they need to deliver on that responsibility. 

Technicians are expected to make the right call under pressure, but they're stuck searching for the right answers across PDFs, internal portals, or massive knowledge bases.

It’s not for lack of effort. The problem is that too many teams are still relying on scattered knowledge and disconnected systems. 

That’s why service leaders are asking themselves: what if every technician, everywhere, could always act like an expert and always have the answers they need at their fingertips? 

Make every technician an expert with AI 

Service AIdvisor, powered by Circuitry.ai’s Decision Intelligence platform, is the expert ready to assist technicians at every step of service diagnostics and resolution.

Service AIdvisor is trained on your service manuals, contract terms, parts catalogs, and service data to deliver what your teams need, exactly when they need it. And because Service AIdvisor fits right into your existing workflows, there’s no need to rip and replace the systems you already use. 

With Circuitry.ai’s Decision Intelligence, you get: 

• Specialized Industrial AI. Purpose-built for manufacturers, trained on complex service, parts, product, and warranty data.
  
  
• Unmatched Accuracy. Delivers 95%+ accurate answers and predictions to support critical service decisions.

• Optimized Outcomes. Boosts technician productivity by 35%, improves service outcomes by 25%, and enhances efficiency by 20%. 

2025 Smarter Services™ Executive Symposium 

We’re proud to sponsor and participate in the Service Council’s Smarter Services™ Executive Symposium in Chicago. The year’s theme is all about using technology to enable better human decisions, and that’s exactly why we’re there. 

You’ll find us on the floor giving live demos, talking through real use cases, and leading a hands-on workshop focused on how AI is being used today to reduce downtime, improve SLA compliance, and support teams under pressure. If you’re exploring AI for service, this is the session to attend.

Workshop: AI & Technology: Making AI Work for the Service Experience of Complex and Critical Equipment 

This workshop is for service leaders under pressure to deliver faster resolutions, better SLA performance, and stronger margins, without adding headcount or overhauling existing systems. 

Here’s a sneak peek of what you’ll learn from our workshop leader, Ashok Kartham, CEO at Circuitry.ai: 

• How to boost first-time fix rates with AI that instantly recommends the right procedure 

• How to reduce downtime by guiding techs to the right part, with smart cross-references and alternate options. 

• How to ensure SLA compliance with consistent guidance, even in high-variance field scenarios. 

• How to build a business case for AI, with ROI metrics like faster issue resolution, reduced repeat visits, and improved service contract performance.

We’ll also talk about implementation, what it takes to get up and running in a complex environment, how to handle change management, and what to expect in the first 90 days. 

Whether you’re in early exploration or scaling AI programs, you’ll leave with actionable ideas and a clear sense of what “AI that works” looks like in service. 

Join us at Table 12 in the Solution Partner Zone

Check out our workshop and visit us at the event at Table 12 to see how Service Decision Intelligence works in action, or book time with our team to talk through your current challenges.